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Vyntelligence
  • Solutions
    • Quick Quotes
    • Construction, Installation and Commissioning
    • Customer Self-Service
    • Safety & Asset Management
  • Industries
    • Utilities
    • Electricity & Gas
      • New Service Connections
    • Green Energy
    • Water
      • New Service Connections
      • Leaky Loos
    • Telecoms
      • New Installations
      • Fibre Deployment
      • Mobile Deployment
    • Manufacturing
  • Technology
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    • FAQ
  • Resources
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Author - Viki Michael

BlogsCustomer Stories
Video-enabled inspections avoid 5x more potential safety incidents
Viki Michael
14 December 2022

Video-enabled inspections avoid 5x more potential safety incidents

Vyntelligence partnered with a multinational energy company to enable a self-assessment with video inspections and...

2 min
Blogs
Accelerating Digital Transformation in Utilities: A Compendium of Case Studies
Viki Michael
13 December 2022

Accelerating Digital Transformation in Utilities: A Compendium of Case Studies

Energy transition & skills shortage is accelerating digital transformation in Utilities Get Case Studies In the...

2 min
Blogs
Enabling Innovation and Remote Capabilities in Field Service
Viki Michael
17 November 2022

Enabling Innovation and Remote Capabilities in Field Service

Leading the Change to Remote Video Audit & Supplier Collaboration at Openreach

6 min
0
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Blogs
The role of AI in changing the Customer Experience can lead to more customer retention and loyalty
Viki Michael
10 November 2022

The role of AI in changing the Customer Experience can lead to more customer retention and loyalty

Augmenting human impact with AI With the growing number of technology and innovation, it is getting harder for many...

4 min
BlogsCustomer Stories
Up to 100% Remote Quality Assurance and Quality Control Inspections with Vyntelligence
Viki Michael
30 September 2022

Up to 100% Remote Quality Assurance and Quality Control Inspections with Vyntelligence

“Vyn enables us to upskill and multiskill our field teams and make smarter use of our limited human...

2 min
Blogs
Meet the Vynner – Meg
Viki Michael
26 September 2022

Meet the Vynner – Meg

Vyntelligence team 1. When did you join and what do you do at Vyn? I joined Vyn in March 2021 and I’m a UX Designer. 2...

1 min
Blogs
eBook: How the Water Industry Can Lead the Way in Digital Customer Experience
Viki Michael
22 September 2022

eBook: How the Water Industry Can Lead the Way in Digital Customer Experience

Today’s customers expect a simple, quick and tailored service experience. In the water industry, the introduction of...

1 min
BlogsEvents & Webinars
Enel Green Power and Shell Enable Remote Capabilities in Field Service with Vyn SmartVideoNotes
Viki Michael
20 September 2022

Enel Green Power and Shell Enable Remote Capabilities in Field Service with Vyn SmartVideoNotes

In the seventh edition of Vynners’ Community Masterclass, we were joined by Star Vynners Mercedes Olster and Steve...

4 min
Blogs
AI Technologies: Reshaping Trends in Utilities Services
Viki Michael
15 September 2022

AI Technologies: Reshaping Trends in Utilities Services

AI technology is usually championed for self-driving cars and other high-tech innovations, but it’s important to talk...

4 min
News
Vyntelligence recognised as a Sample Vendor in the 2022 Gartner® Hype Cycle™ for Customer Service & Support Technologies
Viki Michael
13 September 2022

Vyntelligence recognised as a Sample Vendor in the 2022 Gartner® Hype Cycle™ for Customer Service & Support Technologies

The 2022 Gartner Hype Cycle report on CSS technologies said, “many customer service organisations are striving for...

4 min
Blogs
How the Water Industry can Lead the Way in Digital Customer Experience and Be More Sustainable
Viki Michael
6 September 2022

How the Water Industry can Lead the Way in Digital Customer Experience and Be More Sustainable

Today’s customers expect a simple, quick and tailored service experience. With one third of consumers saying...

5 min
BlogsCustomer Stories
Vyn improves customer experience and enables faster leak fix with remote triage
Viki Michael
23 August 2022

Vyn improves customer experience and enables faster leak fix with remote triage

Vyn improves customer experience and enables faster leak fix with remote triage

2 min
BlogsCustomer Stories
Vyn improves Customer Experience & Efficiency by mitigating 25% technician visits upfront
Viki Michael
7 August 2022

Vyn improves Customer Experience & Efficiency by mitigating 25% technician visits upfront

Vyn improves Customer Experience & Efficiency by mitigating 25% technician visits upfront

2 min
Blogs
These Companies are Winning the Race to Reinvent Energy
Viki Michael
27 June 2022

These Companies are Winning the Race to Reinvent Energy

These Companies are Winning the Race to Reinvent Energy

1 min
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BlogsCustomer Stories
Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water
Viki Michael
23 June 2022

Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water

Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water

2 min
News
Vyntelligence and Eightfold AI Partner to Drive Candidate Engagement
Viki Michael
13 June 2022

Vyntelligence and Eightfold AI Partner to Drive Candidate Engagement

Vyntelligence and Eightfold AI Partner to Drive Candidate Engagement

3 min
News
BMM Networks and Vyntelligence partner to accelerate EV charging access for consumers across the UK
Viki Michael
10 June 2022

BMM Networks and Vyntelligence partner to accelerate EV charging access for consumers across the UK

BMM Networks and Vyntelligence partner to accelerate EV charging access for consumers across the UK

3 min
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BlogsEvents & Webinars
Severn Trent, a leading UK water utility, offers customers a digital, video-enabled channel to improve Customer Satisfaction and C-MeX Score
Viki Michael
30 May 2022

Severn Trent, a leading UK water utility, offers customers a digital, video-enabled channel to improve Customer Satisfaction and C-MeX Score

Severn Trent, a leading UK water utility, offers customers a digital, video-enabled channel to improve Customer...

3 min
News
Vyntelligence accelerates customers towards Net Zero and United Nations Sustainable Development Goals (SDGs)
Viki Michael
17 May 2022

Vyntelligence accelerates customers towards Net Zero and United Nations Sustainable Development Goals (SDGs)

Vyntelligence accelerates customers towards Net Zero and United Nations Sustainable Development Goals (SDGs)

2 min
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BlogsCustomer Stories
Vyn SmartVideo reduces lead time for new service requests improving customer NPS
Viki Michael
20 April 2022

Vyn SmartVideo reduces lead time for new service requests improving customer NPS

Vyn SmartVideo reduces lead time for new service requests improving customer NPS

2 min
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