Save Water and Improve Your Customer ExperienceHow to survey millions of potential leaks in seconds
Saving water from leaks
Unreported leaks can waste up to 400 litres of water a day. With many water utilities struggling to hit their litres per capita targets, and PR24 expected to raise the bar higher, finding innovative ways to reach as many customers as possible is a must.
Vyntelligence lets you create mass digital campaigns for customers to self-report their issues with guided video.
Giving you access to water saving on a scale not possible with traditional mail shots or door to door efforts.
Vyn it in a Minute and Save
One email or SMS click lets customers record their issue and in less than a minute, the customer report is ready to review.
Enable contact centre agents to triage customer reports, supported by AI insight on the video and voice, to determine whether a leak is present.
If a visit is required, the customer report is easily shared with a local or in-house field repair team.
So they are able to see the issue clearly, meaning faster issue resolution with no loss in translation.
For customers with leaks, send the right team, with the right tools to do the job right first time.