Operational leaders are racing ahead to deploy Fibre to the customer quickly
The need to replace old copper connections is becoming more urgent as our data needs grow. Telecom companies are racing to build fibre infrastructure.
But, overall installation cycle time delay caused by paper-based processes, multiple handoffs and repeat survey visits often lead to a delay in customer fulfilment resulting in subsequent penalties and delayed revenue realisation.
Further, mismatches in actual vs. survey estimates lead to cost overruns, rollout delays and poor Customer Experience. Add, to this, there is a skills shortage of experts to get jobs done while trying to meet rising customer expectations.
Accelerate network rollout with faster site acceptance and commissioning
Digitise with Vyntelligence to create a simpler, digital experience for operational teams. An AI-powered SmartVideoNotes solution, Vyntelligence captures multi-channel digital data from field activities and converts it to smart workflows that are currently executed manually.
Smart dashboards provide end-to-end visibility into jobs driving smarter actions for management and the wider business.
The Vyn Advantage
for the field worker
Simple and quick to use, can focus on the day job
Improved field productivity and safety
Smooth handover pack with auditable, visual information of works and assets installation/ condition, including any snags to be corrected
Shared searchable knowledge base with easy access for all teams & subcontractors
Simple way to report any NC, Safety visits, LMRA, etc. across projects and operations
for the supervisor
Full visibility of work progress
Smarter mobilisation of workforce
Auditable, visual information of works and assets
installation / condition, including any snags to be corrected
Track jobs in near-real time – enabling collaboration and communication
Self-Audit allows Remote Supervisors to tag non-compliant activities
Geo-tagged Vyns provide confirmation of works adhering to designs
for the management
Clarity on outcomes and targets
Reduced project delivery risk
Deviations & Change Requests can be reported in a timely fashion
Computer Vision models can help detect additional defects
Reduced IT, digitization & maintenance costs
Better ratio of supervisors / auditors per project (reduced future hiring of FTEs)
Single mobile and web application and common data platform for all phases across network rollout and O&M
Vyn Site – Survey Planning
Detailed Visual and Geo tagged Survey of Site details – accessibility, surroundings (vegetation, traffic). Risk completed by surveyor.
Vyn Installation drop complete
Visual confirmation of installation, service activation at customer premises
Vyn Remote Audit of 3rd party work
Visual Confirmation of Network build activities to turn the services ON e.g. Block terminal to exchange connection.
Vyn Network Build
Detailed geo tagged visuals of connection points, installation requirements. Completed by technician on the first visit.
Vyn Job Closure
Visual confirmation of installation, service activation at end customer premises (cabinet or 5G site).
Vyn Field Engineer Survey
Visuals survey of available capacity and other parameters. Completed by technician.
Vyn O&M Asset Maintenance
Corrective & Preventive Maintenance actions, asset condition monitoring, and searchable history of asset maintenance records.
Vyn Excavation – Site Build
Assessment of quality / safety hazards and controls for site build for installation on poles or underground
Vyn Customer activation request
Activation request by end customer for new connection captures relevant site and accessibility data.
Vyn Customer issue reporting
Customer self service reporting with AI-powered routing to enable faster information flow for quicker resolution.
The Business Impact
Audits completed remotely
Cost Avoidance in Maintenance
Growth in snag-free builds
Carbon Miles saved in a year
Users and clients love to Vyn sustainably…
LLU Infrastructure Process Specialist
“We were able to remove the need for any physical visits because the installer was able to audit their own work with the Vyn technology. So 100% audits are now being completed remotely. This is a first for Openreach so is a big achievement that we can remotely audit successfully to the quality standard required”
“With Vyn, we can make informed decisions on how to repair, be more proactive on sending the teams with the correct equipment, and we’re able to move immediately if a site needs more security.”
Head of Operations (Ambulance Radio Programme)
“Having the Vyn Smart mobile application… will reduce time on site, allow our teams to carry out real time audits and very importantly help contribute towards meeting Telent’s commitment to reduce our carbon footprint.”