New Service Connections

Give customers the power to self-survey cutting install lead times by up to 85% and accelerating new connections with Vyn
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Energy Utilities customer logos, including, Wales & West Utilities, Cadent Gas, SSE, UK Power Networks, United Utilities, EDP, Severn Trent, Scotia Gas Networks, Engie, Welsh Water, Northumbrian Water Ltd.

With limited field resources and impatient customers, the old model of sending a surveyor to site is no longer the sustainable way to survey.

Vyn guides your customers though a self survey, using only their mobile. 

It removes the waiting for the surveyor and enables the customer to record and submit their survey 24×7, at their convenience.

Our unique combination of video with embedded AI identifies all the details needed for a desktop agent to review and accurately quote for the works.

Customers can be kept engaged throughout the planning phase, with through a mix of automated reports and augmented reality live video calls.

Allowing you to manage new connections end-to-end without adding carbon miles from travel until the site is ready for the final installation.


Simple for Customers
Vyn's no app download makes it easy for customers to create guided SmartVideoNotes
Simple for Surveyors
Desktop surveyors receive, review and respond to the customer survey in minutes.
Simple for Installers
Customers receive accurate quotes, with tailored advice to reduce installation failures
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