New Service Connections


Give developers and customers the power to self-survey, cutting install lead times by up to 85% and accelerating new connections with Vyn
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Energy Utilities customer logos, including, Wales & West Utilities, Cadent Gas, SSE, UK Power Networks, United Utilities, EDP, Severn Trent, Scotia Gas Networks, Engie, Welsh Water, Northumbrian Water Ltd.

With limited field resources and impatient customers, the old model of sending a surveyor to site is no longer the sustainable way to survey.

Vyn guides either developers or your customers though a self survey, using just their mobile. 

No more waiting for a surveyor visit. The developer or customer can record and submit their survey 24×7, at their convenience.

Our unique combination of video with embedded AI identifies all the required details for a desktop agent to review and accurately quote for the works.

Customers and Developers can be kept engaged throughout the planning phase, through a combination of automated reports and augmented reality (AR) live video calls.

Allowing you to manage your new connections end-to-end with no carbon miles clocked up until the site is ready for installation.

 

"It's been a game changer for us! One 30 second video answers all the connections questions, so we can provide a quotation far more quickly."
Claire Edwards
Claire EdwardsHead of Customer Service, Wales & West Utilities
“We've reduced lead times by up to 85% for the customer and got jobs delivered right first time"​
Mike Lapper, Cadent Gas
Michael LapperHead of Customer Experience, Cadent Gas
"Vyn stops multiple visits. Everyone can see what's happening on the site, avoiding miscommunication"
Nicola Fletcher
Nicola FletcherCustomer Area Manager, Developer Services, United Utilities
“Vyn proved simple to deploy and has resulted in a 35% productivity improvement."
Klair Neenan
Klair NeenanManaging Director, SSE Airtricity
Simple for Customers
Vyn's no app download makes it easy for customers to create guided SmartVideoNotes
Simple for Surveyors
Desktop surveyors receive, review and respond to the customer survey in minutes.
Simple for Installers
Customers receive accurate quotes, with tailored advice to reduce installation failures
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