Vyn in Customer Self-Service
Improve customer experience with a digital self-serve and multimedia approach that drives faster response and resolution, and happier customers.
Don’t make your customers wait. Give them a new self-serve channel of engagement with Vyn 30s Self Check.
Make it easy for your customers to video report an issue or request a service whenever they want to.
Vyn SmartVideoNotes auto guides customers to report issues without any human intervention and automatically routes their video to the right experts with AI suggested next-best recommendations for faster resolution.
- Improve call centre deflection metrics
- Augment your bot capability with video data capture
- Build a smart searchable knowledge base to inform and upskill technicians
- Win Customer Trust with Vyn
Business Impact Delivered
reduction in new connection site visits
aborted visits when Vyn is deployed
improvement in customer issue resolution rate
customers surveyed found Vyn easy to use
improvement in NPS
Use Cases
Vyn for New Service Requests
Third parties (customers or developers) capture & share data for more efficient new connections/asset replacements
Vyn for Smarter Issue Reporting
Self-service reporting resulting in faster issue resolution
The Vyn Advantage
Zero tick box forms. Zero waiting on call centre calls with customer self-serve
- Multiple channel access – website/bot/webchat
- 24×7 reporting of issues for customers
- Strengthen right-first-time culture
- Faster revenue realisation. Faster order to install time
- Delight your customers with improved CSAT/CMEX/DMEX score
- Make more sustainable, greener choices
Save call centre capacity and build a smart searchable knowledge base “youtube style” with Vyn SmartVideoNotes
Users and clients love to Vyn Sustainably
“The great thing about Vyntelligence … we’ve reduced lead times by up to 85% for the customer and got jobs completed right first time.”
Mike Lapper
Head of Customer Experience
“Working with Vyntelligence has enabled us to streamline our internal processes and improve customer experience, while really focusing on providing more solutions and greener choices for homes and businesses across Britain and Ireland.”
Nikki Flanders
Managing Director
“We found that during the pandemic,
with Vyn, we reduced field visits by 32%.”
Nigel Watson
Chief Information Officer
“Vyntelligence has delivered 5x ROI and NPS is up 20% in the first 8 months.”
Pedro Ribeiro
B2C Energy Services
How does Vyn work?
Sample Customer Journey
What Vyntelligence provides
Mobility for richer and smarter data capture
with patented vyn-prompted workflows, to get right insight at right time from right person
a. Multimedia data capture on mobile (video, audio, prescriptive images & forms)
b. Purpose-built, configurable storyboards to ensure data quality and consistency
c. App-based distribution for offline work
Remote Supervision, Collaboration and Inspection
with manual, automated (AI-powered annotation) and leading indicators for rapid, timely action by right person
Scheduling, Tracking and Analysis
to get the job done with geo-map based interface with intuitive Vyn dashboards
Tamper-proof, time-stamped reporting
for audit, claims and insurance purposes
Simple user onboarding
across the supply chain (Customers, sub-contractors and suppliers) within minutes
Swim-lane style dashboards
with easy-to-find insight on sites, assets and jobs
Searchable Common Data repository (Knowledge Base)
to systematically correlate and organise the metadata & videos across multiple functions
Enterprise grade Security and GDPR approved storage for easy retrieval & auditability
8×5 hours support as standard
Empower Your Workforce with Digital Eyes and Ears
