Vyn in Customer Self-Service

With Vyn SmartVideoNotes
Improve the customer experience with a digital self-serve and multimedia approach that drives faster response and resolution, and happier customers.

Don’t make your customers wait. Give them a new self-serve channel of engagement with Vyn 30s Self Check.

Make it easy for your customers to video report an issue or request a service whenever they want to.

Vyn SmartVideoNotes auto guides customers to report issues without any human intervention and automatically routes their video to the right experts with AI suggested next-best recommendations for faster resolution.

  • Improve call centre deflection metrics
  • Augment your bot capability with video data capture
  • Build a smart searchable knowledge base to inform and upskill technicians
  • Win Customer Trust with Vyn

Business Impact Delivered

95%

reduction in new connection site visits

0%

aborted visits when Vyn is deployed

100%

improvement in customer issue resolution rate

9/10

customers surveyed found Vyn easy to use

20%

improvement in NPS

Use Cases

Vyn for New Service Requests

Third parties (customers or developers) capture & share data for more efficient new connections/asset replacements

Vyn for Smarter Issue Reporting

Self-service reporting resulting in faster issue resolution

The Vyn Advantage

Zero tick box forms. Zero waiting on call centre calls with customer self-serve

  • Multiple channel access – website/bot/webchat
  • 24×7 reporting of issues for customers
  • Strengthen right-first-time culture
  • Faster revenue realisation. Faster order to install time
  • Delight your customers with improved CSAT/CMEX/DMEX score
  • Make more sustainable, greener choices

Save call centre capacity and build a smart searchable knowledge base “youtube style” with Vyn SmartVideoNotes


Users and clients love to Vyn Sustainably

“The great thing about Vyntelligence … we’ve reduced lead times by up to 85% for the customer and got jobs completed right first time.”

Mike Lapper

Head of Customer Experience

“Working with Vyntelligence has enabled us to streamline our internal processes and improve customer experience, while really focusing on providing more solutions and greener choices for homes and businesses across Britain and Ireland.”

Nikki Flanders

Managing Director

“We found that during the pandemic,
with Vyn, we reduced field visits by 32%.”

Nigel Watson

Chief Information Officer

“Vyntelligence has delivered 5x ROI and NPS is up 20% in the first 8 months.”

Pedro Ribeiro

B2C Energy Services

How does Vyn work?


Sample Customer Journey

What Vyntelligence provides

Mobility for richer and smarter data capture
with patented vyn-prompted workflows, to get right insight at right time from right person

a. Multimedia data capture on mobile (video, audio, prescriptive images & forms)
b. Purpose-built, configurable storyboards to ensure data quality and consistency
c. App-based distribution for offline work

Remote Supervision, Collaboration and Inspection
with manual, automated (AI-powered annotation) and leading indicators for rapid, timely action by right person

Scheduling, Tracking and Analysis
to get the job done with geo-map based interface with intuitive Vyn dashboards

Tamper-proof, time-stamped reporting
for audit, claims and insurance purposes

Simple user onboarding
across the supply chain (Customers, sub-contractors and suppliers) within minutes

Swim-lane style dashboards
with easy-to-find insight on sites, assets and jobs

Searchable Common Data repository (Knowledge Base)
to systematically correlate and organise the metadata & videos across multiple functions

Enterprise grade Security and GDPR approved storage for easy retrieval & auditability

8×5 hours support as standard

Empower Your Workforce with Digital Eyes and Ears