Vyn for The Water Industry

Improve Customer Experience, Operational Efficiency and Regulatory Compliance with Vyn SmartVideoNotes
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Vyntelligence is an essential technology partner in the water industry, simplifying customer interactions, improving efficiency, and bringing in a new era of operational excellence.

For Customers, Vyn enables quicker reporting of issues such as leaks with just a smart phone. Remote video triage enables, faster response times, more first time fixes and reduces wasted site visits by up to 25%. 

For Field Teams, Vyn’s guided video workflow, ensures greater user awareness of the task during site setup, operation and completion. Vyn’s AI detects safety and work quality issues and provides specific coaching.

For Team Managers, Vyn’s SmartVideoNotes allow remote monitoring of multiple sites. Whether in the office or out on site, supervisors have full visibility of all works in progress at any time from their mobile or laptop.

For Asset Operations, Vyn provides visual evidence and proof of work for critical infrastructure and capital works. Visual AI supports asset health through detection of asset condition issues such as stress and corrosion. 

 

“Switching to video intelligence saw many benefits. We found during the pandemic that with Vyn, we reduced field visits by 32%. The best feedback we heard was from the field staff that they felt cared for.”"
Nigel Watson
Nigel WatsonCIO, Northumbrian Water
"We gave customers a choice to report issues digitally based on their individual preferences, avoiding a call to the contact centre. We were able to mitigate 25% of issues, saving visits and travel, resolving issues quickly"
Natalie Danks
Natalie DanksCustomer Inspector Pilot, Severn Trent
"Vyn stops multiple visits. Everyone can see what's happening on the site, avoiding miscommunication. We've had really good feedback from customers."
Nicola Fletcher
Nicola FletcherCustomer Area Manager, Developer Services, United Utilities
“By digitising the appointment process, we have been able to minimise unnecessary visits. This has saved our customers and plumbers time and allowed for our team to work in a more sustainable way, cutting our carbon footprint.”
Euan Hampton
Euan HamptonProgramme Manager, Project Cartref, Dŵr Cymru Welsh Water
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