Energy Utilities reduce unnecessary site visits by up to 30% with Vyntelligence SmartVideoNotes
Customer Issue Reporting for Energy Utilities
With rising customer expectations of service, energy utility customers no longer want to wait in a call queue or at sit home waiting for an engineer to arrive on site to solve their issues.
Vyntelligence provides a powerful new channel for customers to avoid the queue, report minor issues 24×7 and get help real time from remote agents.
Our no download solution embeds to any channel to help the customer and guide them through self triage or reporting into a remote support agent.
Remote agents see what the customer sees, with Vyn’s industry specific artificial intelligence also reviewing the video and providing next best actions. Making prioritisation, triage and resolution of issues 30% faster.