Energy Utilities
Play Video
"“Vyntelligence has delivered 5x ROI and NPS is up 20% in the first 8 months."
"We were able to mitigate 25% of issues digitally, saving visits and travel, resolving issues quickly"
“Remote diagnostic tools, such as the Vyn App, help reduce unnecessary call outs for technicians, provide a faster resolution to our customers and reduces carbon emissions through less journeys made.”
"It wasn't a hard sell for us with our operational teams at all because, at the end of the day, we were saving them time and money."
Previous
Next
Customer Issue Reporting for Energy Utilities
With rising customer expectations of service, energy utility customers no longer want to wait in a call queue or at sit home waiting for an engineer to arrive on site to solve their issues.
Vyntelligence provides a powerful new channel for customers to avoid the queue, report minor issues 24×7 and get help real time from remote agents.
Our no download solution embeds to any channel to help the customer and guide them through self triage or reporting into a remote support agent.
Remote agents see what the customer sees, with Vyn’s industry specific artificial intelligence also reviewing the video and providing next best actions. Making prioritisation, triage and resolution of issues 30% faster.
Find out how Vyntelligence can help you today.
