Customer Self-Service

Customer self-service is all about empowering users. It’s about giving customers the tools and resources to tackle issues, all without having to wait on hold on calls or fill complex forms. Convenience, autonomy, and efficiency are the name of the game here.

We’ve taken the self-service concept and made it a whole lot easier. Customers can simply record a quick video detailing their issue or request. It’s as straightforward as it sounds – just record and let the magic happen. With Vyn’s advanced AI and ML capabilities, these videos are more than just clips; they become actionable data points. Vyn’s AI analyses and processes each video, transforming them into meaningful insights for swift, effective responses.

Customer recording a short video to show the 360° view of their house to request a new gas connection. This allows utilities to manage new connections without making unnecessary visits until the site is ready for installation.

It’s a game-changer for businesses, especially in sectors like utilities. A video of an issue, like flooding, gives companies an immediate visual to assess, prioritise and triage. Utilities often come across reported issues that, upon inspection, might not fall within their jurisdiction. A customer’s video can quickly determine if an onsite visit is truly necessary, preventing unnecessary visits. This saves a significant amount of time and money and frees up resources that can now focus on other areas. It’s about getting an early, clear view of the issue without the added logistics of an on-site visit. Video-driven customer self-service, with its 24/7 availability, reshapes how businesses and customers communicate.

See a 100% improvement in customer issue resolution rate – talk to one of our experts today.