When industry game changers speak, they ignite disruption, spark innovation, and offer powerful insights that reshape the way businesses thrive. Welsh Water and United Utilities are prime examples, leading the charge in revolutionising how we manage one of our most precious resources: water. At our...
Project launched by Severn Trent Water and Vyntelligence shortlisted as a finalist for Customer Experience Utility Week Award Severn Trent Water and Vyntelligence are thrilled to announce their place as finalists for the prestigious Customer Experience Utility Week Awards. The recognition...
Download Full Case Study The Challenge Northumbrian Water faced two critical challenges: Flooding from Operations: They wanted to stop flooding incidents caused by jetting operations. Despite various mitigation efforts, these incidents were frequent, with an average of 30 occurrences per year...
Our latest Vynners Community event spotlighted game-changers from Northumbrian Water and Cadent Gas, sharing their key insights on how they’re reducing fines and improving regulatory compliance. We also had the honour of hearing from a special guest, Monisha Gower, Assets Director at...
In the world of water management, reducing flooding from jetting events is crucial for customer satisfaction, operational efficiency and regulatory reporting. This blog delves into how water companies can successfully reduce flooding incidents, associated fines and improve service quality. ...
The Essence of Water Efficiency and Community EngagementWater is an invaluable resource. With the challenges of increasing demand, climate changes, and urbanisation, its judicious use is more crucial than ever. Here’s a comprehensive guide to help water utilities manage water efficiency and...
Water scarcity is rapidly becoming a pressing concern, even in traditionally wet regions like the UK. With the country’s daily water consumption ranking among Europe’s highest, the need to plug the gap with innovative solutions is growing. The Backdrop: UK’s Looming Water...
Vyn for The Water Industry Improve Customer Experience, Operational Efficiency and Regulatory Compliance with Vyn SmartVideoNotes Book A Demo Vyntelligence is an essential technology partner in the water industry, simplifying customer interactions, improving efficiency, and bringing in a new era of...
Leading the Change to Remote Video Audit & Supplier Collaboration at Openreach
Today’s customers expect a simple, quick and tailored service experience. In the water industry, the introduction of Customer Measure of Experience (C-MeX) and Developer Measure of Experience (D-MeX) in Ofwat’s price review aim to incentivise UK water companies to deliver better services. Utilities...
Today’s customers expect a simple, quick and tailored service experience. With one third of consumers saying their biggest frustration is repeating themselves to multiple customer service agents, field service organisations are turning to digital transformation to help them improve...
Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water
Severn Trent, a leading UK water utility, offers customers a digital, video-enabled channel to improve Customer Satisfaction and C-MeX Score
Celebrating Achievements with Star Vynners from Cadent Gas, Welsh Water and JLA
Dwr Cymru Welsh Water, one of the flagship companies in Wales, selects Vyntelligence to provide an upgraded Customer Experience
Stepping into 2021 | Top 8 Priorities for Energy and Water companies
NWG Innovation festival: how rural communities are using AI to maintain their water supply
London, UK – 19 May 2025 – Vyntelligence (Vyn®) today marks a historical milestone by unveiling Agentic Video Intelligence. This first of its kind technology is set to revolutionise field operations and customer experience with autonomous, intelligent workflows. This comes at a time when the UK is...
In today’s competitive landscape, customer service is a critical differentiator to build brand loyalty and drive business success. But, in the utilities sector where competition isn’t always a driver, how can you ensure customer service is still exemplified and upheld across all areas of the...
With water utilities planning to double the amount of investment in their infrastructure and capital works (£104 billion in England and Wales) – innovation will be crucial for the industry to deliver on these AMP8 outcomes. To support this, the Ofwat innovation fund is going to increase to...
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