In the world of water management, reducing flooding from jetting events is crucial for customer satisfaction, operational efficiency and regulatory reporting. This blog delves into how water companies can successfully reduce flooding incidents, associated fines and improve service quality.
What is Flooding from Jetting?
Flooding, in the context of water utility operations, refers to situations where waste ends up somewhere it shouldn’t be. Water companies need to declare every flooding incident they’re responsible for. In operational contexts, such as jetting, flooding can occur when operations by contractors or employees lead to waste inadvertently entering a customer’s property. Jetting high pressure air or water into the sewer network is a common method used to clear blockages. Unfortunately, it can sometimes lead to unintended flooding.
How Does Vyn Reduce Flooding from Jetting?
Vyntelligence offers a solution to mitigate flooding incidents during jetting operations. It involves a simple yet effective 60-second check, where teams record a video and talk through their training before carrying out operations. This step ensures that the team consciously considers and plans how to minimise risk. Vyn AI summarises the video, enabling management to understand operations carried out without having to watch the video.
The benefits of this approach are multifold: water companies can massively reduce the risk of flooding caused by operations. This leads to a reduction in fines and improved defences against claims. Teams are more engaged and effective, understanding their impact and reducing errors.
Northumbrian Water Reduced Flooding Incidents by 95% with Vyn
Northumbrian Water wanted to stop flooding incidents caused by jetting and gather evidence to quickly understand any impact caused. With Vyn, Northumbrian Water has seen remarkable improvements:
- 95% reduction in incidents
- Improved risk mitigation of incidents by facilitating more thorough assessments
- Optimised training and AI-driven alerts support the coaching of teams
- With reduced flooding incidents, customers experience fewer disruptions, ensuring better customer satisfaction
Ready to eliminate flooding incidents? Book a demo with Vyn today and see the change for yourself!