IUCX Phoenix: Vyntelligence brings the heat (and customer innovation)!
The Innovate UtilityCX (IUCX) conference reinforced what we’ve long believed at Vyntelligence: utilities are...
How Welsh Water and United Utilities are Shaping the Future of Water Management
When industry game changers speak, they ignite disruption, spark innovation, and offer powerful insights that reshape...
When is ‘Good’, Just Not Good Enough? How to Measure and Improve the Customer Journey
In today’s competitive landscape, customer service is a critical differentiator to build brand loyalty and drive...
The Missing Piece to AMP8 Success Revealed
With water utilities planning to double the amount of investment in their infrastructure and capital works (£104...
The Game Changers Behind the Next Digital Revolution
2024 has been a ground-breaking year, marked by technological leaps and a global shift toward sustainable growth...
Severn Trent Water, together with Vyntelligence, are Finalists in Utility Week Awards
Project launched by Severn Trent Water and Vyntelligence shortlisted as a finalist for Customer Experience Utility Week...
Northumbrian Water Reduced Flooding Incidents by 90% and Saved Potential Penalties of over £2 Million
Download Full Case Study The Challenge Northumbrian Water faced two critical challenges: Flooding from Operations: They...
Reducing Fines and Flooding from Jetting: Northumbrian Water’s Success with Vyn
In the world of water management, reducing flooding from jetting events is crucial for customer satisfaction...
What Does It Take To Be A Game-Changer?
Insights and perspectives from a diverse set of game-changers at Perspectives with Vyn 2023. “An event, idea, or...
What happens when two leaders passionate about driving change plant a seed together?
It grows into fruits for all to bear. And that’s what Nigel Watson, CIO at Northumbrian Water and Kapil...
Emerging Trends in Water Management: Northumbrian Water’s (NWL) Tech-Driven Approach to SOs and Outfalls
Leading the Change to Remote Video Audit & Supplier Collaboration at Openreach
United Utilities and Wales & West Utilities Reduce Customer Lead Times for Developer Services and Improve Customer Experience with Vyn SmartVideoNotes
At our recent Vynners’ Community event, we were joined by Star Vynners, Claire Edwards from Wales & West Utilities...
Improved developer customer experience scores and 2,500 hours of administration saved
United Utilities, leading water supplier to more than 3 million homes and businesses, partnered with Vyntelligence to...
Vyn improves customer experience and enables faster leak fix with remote triage
Vyn improves customer experience and enables faster leak fix with remote triage
Vyn improves Customer Experience & Efficiency by mitigating 25% technician visits upfront
Vyn improves Customer Experience & Efficiency by mitigating 25% technician visits upfront
Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water
Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water
