Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections
Download Full Case Study The Challenge A major UK gas provider to more than a million homes needed to improve the...
IUCX Phoenix: Vyntelligence brings the heat (and customer innovation)!
The Innovate UtilityCX (IUCX) conference reinforced what we’ve long believed at Vyntelligence: utilities are...
When is ‘Good’, Just Not Good Enough? How to Measure and Improve the Customer Journey
In today’s competitive landscape, customer service is a critical differentiator to build brand loyalty and drive...
Vyntelligence Awarded the Most Popular Exhibitor by Utility Week Live 2024
Imagine this: you’re walking the aisles of the NEC in Birmingham at Utility Week Live with your colleagues in...
Responsible AI: Redefining Field Operations & Customer Experience
At Vyntelligence, we are dedicated to simplifying work by intertwining AI with human ingenuity, enabling individuals...
Ebook: A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set...
Customer-Centric Utilities: Pioneering Innovation and Trust for A Better Customer Experience
At the UK’s most influential consumer-focused event, the Utility Week Customer Summit, Vyntelligence sponsored...
Street Smart: How Northumbrian Water and Cadent Gas Reduce Fines and Improve Compliance
Our latest Vynners Community event spotlighted game-changers from Northumbrian Water and Cadent Gas, sharing their key...
Changing the Game: William Bessa-Simmons Drives an 85% Reduction in Street Works Penalties for Cadent Gas with Vyntelligence
An 85% reduction in street works penalties! Read on to understand how William changed the game in Cadent’s...
Cadent Gas boosts safety and compliance in street works with Vyntelligence’s video and AI-powered solution
Download Full Case Study The Challenge Cadent Gas wanted to improve safety culture in street works across distributed...
What Does It Take To Be A Game-Changer?
Insights and perspectives from a diverse set of game-changers at Perspectives with Vyn 2023. “An event, idea, or...
Delivering Faster, and Safer, Field and Customer Service with video technology
Bringing together our customers to talk about their challenges and experiences is something we love to do here at...
United Utilities and Wales & West Utilities Reduce Customer Lead Times for Developer Services and Improve Customer Experience with Vyn SmartVideoNotes
At our recent Vynners’ Community event, we were joined by Star Vynners, Claire Edwards from Wales & West...
AI Technologies: Reshaping Trends in Utilities Services
AI technology is usually championed for self-driving cars and other high-tech innovations, but it’s important to...
Vyntelligence recognised as a Sample Vendor in the 2022 Gartner® Hype Cycle™ for Customer Service & Support Technologies
The 2022 Gartner Hype Cycle report on CSS technologies said, “many customer service organisations are striving...
Vyn SmartVideo reduces lead time for new service requests improving customer NPS
Vyn SmartVideo reduces lead time for new service requests improving customer NPS
Scaling Innovation – We are doing it. Are you?
Scaling Innovation – We are doing it. Are you?
Looking Ahead – Making Data & Frontline Teams Future-ready
Looking Ahead - Making Data & Frontline Teams Future-ready
Celebrating Achievements with Star Vynners from Cadent Gas, Welsh Water and JLA
Celebrating Achievements with Star Vynners from Cadent Gas, Welsh Water and JLA
Collaboration for Innovation: Discovering the power of Smart Video & AI to drive benefits in the Utilities industry
Collaboration for Innovation: Discovering the power of Smart Video & AI to drive benefits in the Utilities...
