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  • Solutions
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    • New Service Connections
    • Safety & Asset Management
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Tag - customer experience

News
Guy Richelle and Alan Robb Join Vyntelligence Advisory to further Drive Innovation for Speed & Customer Centricity in Energy Transition
Swedha Parashar
March 23, 2023

Guy Richelle and Alan Robb Join Vyntelligence Advisory to further Drive Innovation for Speed & Customer Centricity in Energy Transition

Vyntelligence is pleased to announce the appointment of two new members to its advisory, as it continues to expand its...

4 min
BlogsEvents & Webinars
United Utilities and Wales & West Utilities Reduce Customer Lead Times for Developer Services and Improve Customer Experience with Vyn SmartVideoNotes
Swedha Parashar
February 17, 2023

United Utilities and Wales & West Utilities Reduce Customer Lead Times for Developer Services and Improve Customer Experience with Vyn SmartVideoNotes

At our recent Vynners’ Community event, we were joined by Star Vynners, Claire Edwards from Wales & West Utilities...

4 min
BlogsCase Studies
Improved developer customer experience scores and 2,500 hours of administration saved
Swedha Parashar
February 15, 2023

Improved developer customer experience scores and 2,500 hours of administration saved

United Utilities, leading water supplier to more than 3 million homes and businesses, partnered with Vyntelligence to...

1 min
BlogsCase Studies
Site visits saved and customer satisfaction score up to 9.29 with Vyn SmartVideoNotes
Swedha Parashar
February 8, 2023

Site visits saved and customer satisfaction score up to 9.29 with Vyn SmartVideoNotes

Wales & West Utilities, gas distribution network to over 7.5 million people, partnered with Vyntelligence to...

2 min
News
UK Power Networks partners with Vyntelligence to launch first-ever video engagement channel to help customers
Swedha Parashar
February 8, 2023

UK Power Networks partners with Vyntelligence to launch first-ever video engagement channel to help customers

People who need help to solve electrical issues in their home will be able to get help via a video call for the first...

4 min
BlogsCase Studies
Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water
Mala Morris
June 23, 2022

Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water

Vyn reduces field visits and team handovers, improving customer response times for Northumbrian Water

2 min
Blogs
Embracing new technologies to deliver a seamless customer experience and achieve material business outcomes
Mala Morris
March 4, 2022

Embracing new technologies to deliver a seamless customer experience and achieve material business outcomes

Embracing new technologies to deliver a seamless customer experience and achieve material business outcomes

7 min
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