Energy transition & skills shortage is accelerating digital transformation in Utilities Get Case Studies In the face of climate change and mass shortage of skilled experts, accelerating digital transformation has a key role to play in enabling strategic sustainability and competitive advantage...
Alan, Advisor – IT & Management
Yorkshire Water, Loop, Coopers & Lybrand (now PWC), BNFL
MD, Group IT, Customer Services, Board
Passionate Sailor and true believer in lifelong learning.
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Empower Your Workforce with Digital Eyes and Ears
Ancel VP Sales (UK and Northern Europe) IBM | Severn Trent Water Ancel joined Vyntelligence as VP for Sales in 2021. He works with UK and Northern Europe utilities clients to shape new ways of working, fundamentally changing the way they engage with their customers. Prior to Vyn, Ancel was Head of...
AI technology is usually championed for self-driving cars and other high-tech innovations, but it’s important to talk about how it can transform everyday lives, particularly in one sector – utilities. AI is promising in utilities services, and a report by the accounting firm PwC...
The 2022 Gartner Hype Cycle report on CSS technologies said, “many customer service organisations are striving for better levels of automation and proactive services than current-generation FAQ-style chatbots and virtual customer assistants can deliver.” Video Contact Centre...
Vyn improves customer experience and enables faster leak fix with remote triage
Vyn improves Customer Experience & Efficiency by mitigating 25% technician visits upfront
BMM Networks and Vyntelligence partner to accelerate EV charging access for consumers across the UK
AWS Vyn with AWS We simplify workflows, in areas such as sub-contractor work assurance, safety & asset assessments and handovers, by gathering visual evidence and insights from the field to facilitate smooth momentum and enable timely, informed decisions from a remote control centre with our...
Richer data & SmartVideoNotes surveys drive cost efficiencies Digital transformation delivers 4x ROI for multinational medium-sized manufacturer by enhancing & streamlining data collection for installations Download Full Case Study The Challenge Rich and complete informationneeded before...
Digitising for efficiency & speed of smart meter installs Asset & digital site surveys captured using SmartVideo enabling seamless collaboration & accurate contract mobilisation for a leading electricity and gas distribution company in Asia Download Full Case Study The Challenge...
The leadership team We started this business to solve problems we ourselves had faced in business life; to make our own and others’ working lives better. Play Video Kapil Co-founder, CEO Aricent | Ericsson London Business School | IIT Delhi Arti Co-founder, Head of R&D and Innovation Aricent |...
Manufacturing Skills shortage and technology innovation creates self-serve models The global pandemic has continued to drive industrial innovation and a greater reliance on automation in Manufacturing. Trends, such as safety and predictive maintenance, are still at the forefront, with core elements...
Energy Services, Green Energy & Construction for Renewable Assets Increased pressures to deliver infrastructure & services at speed and scale Net zero and price controls bring immense pressure to deliver infrastructure programmes earlier than planned with the same workforce and a limited...
Utilities Do your Customers & Colleagues expect easy-to-use digital experiences? Gas, water and electricity providers continue to face numerous challenges to provide critical services. Delivering a better customer experience has become even more imperative, despite contact centre overload and...
AI for Outcomes Prioritise and Automate Supervision with Vyntelligence AI Vyntelligence breaks through the crowded AI technology market to deliver strong commercial outcomes Our AI is vertical so our datasets are highly specialised to your industry and use cases. See how our AI is different:...
The Work Intelligence Platform Powered by AI & Short Guided Video Scalable & Simple to Deploy We simplify field work assurance, customer service requests and issue reporting using short guided video, photos, and speech AI. We reduce and digitise forms to provide a complete view of work...
Vyn in Safety & Asset Management Vyn’s Anomaly Detection AI automatically checks for PPE guideline compliance, protection barriers, and other regulatory requirements for industries globally. Deliver critical safety information across your organisation with Vyn SmartVideoNotes. Future-proof Your...
Vyn in Customer Self-Service Improve customer experience with a digital self-serve and multimedia approach that drives faster response and resolution, and happier customers. Don’t make your customers wait. Give them a new self-serve channel of engagement with Vyn 30s Self Check. Make it easy for...
Industries Digital “eyes and ears” for your operations providing early visibility and enabling timely actions. Accelerate informed decisions – no more forms, yet smarter data Easily enable remote supervision and equip your experts to close jobs faster. Simple to use and get your...
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