At our recent Vynners’ Community event, we were joined by Star Vynners, Claire Edwards from Wales & West Utilities and Nicola Fletcher from United Utilities. They shared how they were able to transform Customer Experience to deliver an 80% same-day resolution rate and save over 2,500...
United Utilities, leading water supplier to more than 3 million homes and businesses, partnered with Vyntelligence to improve their new connections processes. Download Full Case Study The Challenge United Utilities wanted to improve customer experience by simplifying the way customers explain the...
People who need help to solve electrical issues in their home will be able to get help via a video call for the first time ever, thanks to a new trial by UK Power Networks. The ‘Our View’ project gives customers – including 2.2 million people registered as living in vulnerable...
New Service Connections Give customers the power to self-survey cutting install lead times by up to 85% and accelerating new connections with Vyn Explore a Free Trial Play Video With limited field resources and impatient customers, the old model of sending a surveyor to site is no longer the...
How will the biggest trends in technology and automation affect industries that are in a race to deliver new infrastructure & field services such as utilities, green energy and telecom? What do Field Service & Operational leaders need to be ready for in 2023? Energy transition &...
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Energy transition & skills shortage is accelerating digital transformation in Utilities Get Case Studies In the face of climate change and mass shortage of skilled experts, accelerating digital transformation has a key role to play in enabling strategic sustainability and competitive advantage...
Alan, Advisor – IT & Management
Yorkshire Water, Loop, Coopers & Lybrand (now PWC), BNFL
MD, Group IT, Customer Services, Board
Passionate Sailor and true believer in lifelong learning.
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Ancel VP Sales (UK and Northern Europe) IBM | Severn Trent Water Ancel joined Vyntelligence as VP for Sales in 2021. He works with UK and Northern Europe utilities clients to shape new ways of working, fundamentally changing the way they engage with their customers. Prior to Vyn, Ancel was Head of...
AI technology is usually championed for self-driving cars and other high-tech innovations, but it’s important to talk about how it can transform everyday lives, particularly in one sector – utilities. AI is promising in utilities services, and a report by the accounting firm PwC estimates that...
The 2022 Gartner Hype Cycle report on CSS technologies said, “many customer service organisations are striving for better levels of automation and proactive services than current-generation FAQ-style chatbots and virtual customer assistants can deliver.” Video Contact Centre functionality...
Vyn improves customer experience and enables faster leak fix with remote triage
Vyn improves Customer Experience & Efficiency by mitigating 25% technician visits upfront
BMM Networks and Vyntelligence partner to accelerate EV charging access for consumers across the UK
AWS Vyn with AWS We simplify workflows, in areas such as sub-contractor work assurance, safety & asset assessments and handovers, by gathering visual evidence and insights from the field to facilitate smooth momentum and enable timely, informed decisions from a remote control centre with our...
Richer data & SmartVideoNotes surveys drive cost efficiencies Digital transformation delivers 4x ROI for multinational medium-sized manufacturer by enhancing & streamlining data collection for installations Download Full Case Study The Challenge Rich and complete informationneeded before...
Digitising for efficiency & speed of smart meter installs Asset & digital site surveys captured using SmartVideo enabling seamless collaboration & accurate contract mobilisation for a leading electricity and gas distribution company in Asia Download Full Case Study The Challenge...
The leadership team We started this business to solve problems we ourselves had faced in business life; to make our own and others’ working lives better. Play Video Kapil Co-founder, CEO Aricent | Ericsson London Business School | IIT Delhi Arti Co-founder, Head of R&D and Innovation Aricent |...
Manufacturing Skills shortage and technology innovation creates self-serve models The global pandemic has continued to drive industrial innovation and a greater reliance on automation in Manufacturing. Trends, such as safety and predictive maintenance, are still at the forefront, with core elements...
Energy Services, Green Energy & Construction for Renewable Assets Increased pressures to deliver infrastructure & services at speed and scale Net zero and price controls bring immense pressure to deliver infrastructure programmes earlier than planned with the same workforce and a limited...
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