Customer self-service is all about empowering users. It’s about giving customers the tools and resources to tackle issues, all without having to wait on hold on calls or fill complex forms. Convenience, autonomy, and efficiency are the name of the game here. We’ve taken the self...
Reimagine workflows with Agentic Video Intelligence Make your field deployments safer, greener and faster. Gain 360° visibility, remote assurance and supervision with AI-powered Vyn™ SmartVideoNotes™ Get more jobs done with fewer experts, upskilled resources and reduced carbon miles...
• Both companies jointly work on a platform that streamlines lyntia’s processes by over 30%.• Improving customer experience, service quality, and network resilience are the main goals of this innovative project.• Such synergies highlight the ongoing pursuit of...
Save Water and Improve Your Customer Experience Survey millions of potential leaks in seconds Litres of Water Saved in the UK with Vyn 100000 + Start Saving Water Today Saving water from leaksUnreported leaks can waste up to 400 litres of water a day. With many water utilities struggling to...
Get Started with Vyn and AWS Marketplace Empower your business teams and customers with SmartVideoNotes and AI intelligence by Vyn “Switching to video intelligence saw many benefits. We found during the pandemic that with Vyn, we reduced field visits by 32%. The best feedback we heard was...
It grows into fruits for all to bear. And that’s what Nigel Watson, CIO at Northumbrian Water and Kapil Singhal, Co-founder and CEO at Vyntelligence did many years ago. Northumbrian Water was one of Vyntelligence’s first three customers, with Nigel spearheading the change...
Vyntelligence is pleased to be part of the winning entry for the Best ESG Initiative of the Year award at the Middle East ProcureTech Excellence Awards 2023. Managed under the auspices of Shell’s Digital GameChanger Lab, a Shell innovation hub and piloted by the team in Shell Oman...
Vyntelligence has been named a winner at the Orange Fab France Women Start Program. The program, dedicated to supporting women founders or co-founders, saw Vyntelligence stand out amongst over 250 innovative global startups, under the guidance of co-founder Arti Khanna. Arti, an advocate for...
Vyntelligence is pleased to announce the appointment of two new members to its advisory, as it continues to expand its market leadership in creating superior customer experience, faster green energy deployments with improved workforce productivity and ESG impact in the Infrastructure, Telecom...
Leading the Change to Remote Video Audit & Supplier Collaboration at Openreach
We are proud to announce that Vyntelligence has been recognised as one of the 100 most promising start-ups in energy and climate tech at the Start Up Energy Transition Awards 2023. The award recognises the most innovative global solutions, chosen by an international jury of experts including World...
At our recent Vynners’ Community event, we were joined by Star Vynners, Claire Edwards from Wales & West Utilities and Nicola Fletcher from United Utilities. They shared how they were able to transform Customer Experience to deliver an 80% same-day resolution rate and save over 2,500 hours of...
United Utilities, leading water supplier to more than 3 million homes and businesses, partnered with Vyntelligence to improve their new connections processes. Download Full Case Study The Challenge United Utilities wanted to improve customer experience by simplifying the way customers explain the...
People who need help to solve electrical issues in their home will be able to get help via a video call for the first time ever, thanks to a new trial by UK Power Networks. The ‘Our View’ project gives customers – including 2.2 million people registered as living in vulnerable circumstances...
How will the biggest trends in technology and automation affect industries that are in a race to deliver new infrastructure & field services such as utilities, green energy and telecom? What do Field Service & Operational leaders need to be ready for in 2023? Energy transition &...
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Energy transition & skills shortage is accelerating digital transformation in Utilities Get Case Studies In the face of climate change and mass shortage of skilled experts, accelerating digital transformation has a key role to play in enabling strategic sustainability and competitive advantage...
Alan, Advisor – IT & Management
Yorkshire Water, Loop, Coopers & Lybrand (now PWC), BNFL
MD, Group IT, Customer Services, Board
Passionate Sailor and true believer in lifelong learning.
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Ancel VP Sales (UK and Northern Europe) IBM | Severn Trent Water Ancel joined Vyntelligence as VP for Sales in 2021. He works with UK and Northern Europe utilities clients to shape new ways of working, fundamentally changing the way they engage with their customers. Prior to Vyn, Ancel was Head of...
AI technology is usually championed for self-driving cars and other high-tech innovations, but it’s important to talk about how it can transform everyday lives, particularly in one sector – utilities. AI is promising in utilities services, and a report by the accounting firm PwC estimates that...
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