Vyntelligence digitally transforms data collection for installations and saves pre-install inspection visits with customer self-service for a leading Swiss manufacturer, delivering 4x ROI.
The Challenge
Our client, Zünd, a leading, family-owned manufacturer of state-of-the-art modular precision cutting systems needed to digitalise their workflow and reduce order to install time.
Pre-installation site surveys required rich and complete information that wasn’t being adequately gathered and took at least half a day of skilled engineer time per customer site.
The Solution
Optimising, making more efficient and gathering higher-quality data for faster installations and improved customer experience.
- Auto-guide customers to use Vyn’s short-guided video notes
- Use a searchable asset & site database, real-time dashboards and two-way collaboration with image annotations for timely remote inspections and troubleshooting
- Integration with Salesforce to link gathered data to customer reports, helping with future visits and training.
Want to know how this was done? Check out the full case study.
The Outcome
Faster installations, fewer visits and excellent customer experience.
- 100% digital survey process
- Higher customer satisfaction
- Rich visual database
- More effective use of experts
Read all the outcomes from the complete case study to find out how Zünd realised 4x ROI.
