Seeking to improve customer experience, JLA turned to Vyntelligence to increase the accuracy of price quotes for installation services through Vyn SmartVideoNotes.
Vyn reimagined the process by digitising the price quote checklist to include a short video of the site with multimedia inputs. With Vyn, ASMs can book a sale and immediately complete a Vyn-enabled scoping of the location, avoiding an engineer visit for site survey.
Andrew Waterworth, Installation Manager at JLA, shared that Vyn’s Remote Assurance technology equips ASMs with the right tools to capture information better – “bringing in this level of technical scoping gives the customer a sense of confidence and a more professional service.” Vyn shortened order-to-delivery time and helped save over £16,000 in engineer visits alone. With a video-enabled survey process, repeat visits were reduced by 15% and delivery time by 21%.
Vyn also played a critical role in ensuring that health and safety measures were met – “our industry was at the forefront of infection control during the pandemic” shared Andrew, “Vyn helped capture really important information, reduced contact and sped up the process for customers.” Andrew’s top tip on driving business outcomes with Vyn is to share insights across teams and “be open-minded to the benefits it can bring across the business”.
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