Vyntelligence partnered with a multinational energy provider to enable digital self-audit and improve visibility into field activity.
The Challenge
Our client was struggling to quickly identify and draw insights on completed repair and servicing jobs with their current paper-based job cards.
They needed to enable a method for engineers to digitally self-audit with an aim to improve efficiency of job cards.
The Solution
Vyntelligence digitally enabled engineers to record completed jobs on customer site visits and
introduced a remote supervision capability.
With our SmartVideoNotes technology, engineers were auto-guided to show and summarise the work they’ve completed in a short video, resulting in improved process efficiency by reimagining data capture and digitalising job completion cards.
Want to know how this was done? Check out the full case study.
The Outcome
Within 3 weeks, all engineers were remotely onboarded and our client started seeing clear visibility into all repair and servicing jobs in the field with digital self-audit and job completion workflow.
With near real-time insights from the field, our client had early visibility and action-oriented dashboards deliver data intelligence with single click to insight.
“Vyn allows us to capture the full picture of a job, from start to finish. It makes servicing easier and streamlined for engineers on site. From a quality perspective, we can see that the boiler service is being carried out like it’s supposed to“
Eamonn Brownlee, General Manager ROI, Energy Services
Upsell opportunities worth over €550,000 were automatically identified from the data captured on boiler replacements.
