Vyntelligence SmartVideo-enabled knowledge base accelerates digital upskilling, remote supervision and asset intelligence for a global energy services provider.
The Challenge
Our client struggled with limited visibility on the work done by their 3rd party field contractors and lacked timely information on the root cause of job failures. This resulted in a higher spend on resolution creating an urgent need to reduce operational costs. They also wished to create capability for improved remote supervision across their teams.
The Solution: Digitalising at speed for quality and productivity
Within 3 weeks, the Vyntelligence team delivered a smart, digital data-driven platform tailored to the client’s needs. They simplified & digitised the reports by re-imagining data capture & flow.
With a mobile-first SmartVideo data capture & near real-time AI-powered insights, our client had access to a faster, high-quality searchable knowledge base of field interventions that provided better insights on jobs.
The Outcome
With data-driven intelligence, the client could see that 18% of jobs were of low complexity and could be self-served by customers, thus identifying immediate cost savings! Furthermore, improved visibility of the Diagnostic and Job Completion reports, together with workforce mobilisation, expedited customer issue resolution.
Vyntelligence has delivered 5x ROI and NPS is up 20% in the first 8 months. By continuing to harness the power of digital video evidence and Vyn’s AI-enabled prioritisation for our operational teams, we expect to double that ROI in year 2.
Pedro Ribeiro, Director, EDP Comercial
