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How Welsh Water and United Utilities are Shaping the Future of Water Management
When industry game changers speak, they ignite disruption, spark innovation, and offer powerful insights that reshape the way businesses thrive. Welsh Water and United Utilities are prime examples, leading the charge in revolutionising how we manage one of our most precious resources: water. At our...
When is ‘Good’, Just Not Good Enough? How to Measure and Improve the Customer Journey
In today’s competitive landscape, customer service is a critical differentiator to build brand loyalty and drive business success. But, in the utilities sector where competition isn’t always a driver, how can you ensure customer service is still exemplified and upheld across all areas...
The Missing Piece to AMP8 Success Revealed
With water utilities planning to double the amount of investment in their infrastructure and capital works (£104 billion in England and Wales) – innovation will be crucial for the industry to deliver on these AMP8 outcomes. To support this, the Ofwat innovation fund is going to increase...
