New Installations for Telecoms
Given the investment required to roll out their networks, retail fibre companies are challenged to keep their operating costs down, while driving faster customer connections to monetise their network.
Yet 30% of the time, installations fail due to physical, tooling, or operational challenges faced by field technicians on arriving at a customer’s property. This results in the need to book revisits, wasting time, effort, and potentially millions of pounds.
Using Vyn SmartVideoNotes, your customers are guided though a video-based installation self survey, using just their mobile device. They can record and submit the survey at their convenience, and it will be shared with your field teams, eliminating time-consuming and frustrating revisits.
Our unique combination of video with embedded AI identifies all the required details for a desktop agent to review and accurately quote for the works. Customers are kept up-to-date throughout the planning phase, allowing you to manage your new connections end-to-end with no carbon miles clocked up until the property is ready for installation.
Recent example
We carried out a very successful trial with a large provider in the retail fibre market. The company were leading the charge by seeking ways to provide an improved, faster installation experience for their end customers with no revisits; and also reducing cost from installation operations.
Working closely with the client over a number of weeks, we reimagined their existing process, and established value for both the provider and their end customer.
Using Vyn’s mobile-first technology, their customers have been expertly guided to capture key data about their properties. Vyn’s industry-leading AI and automation then triaged the reports for remote experts to view and action.
The Results
Over a short trial period:
40% of the customers returned video self-surveys of their property; this allowed for initial analysis of the complexity of the install, potential issues in access or operations, enabling decisions to proceed with the install or request a more detailed property survey
27% of would-be aborted visits saved
Extrapolated cost reductions of 10% of the entire operational budget for new customer installations annually
Anticipated payback period of 2-3 months at 6x ROI
