Vyntelligence is looking for an accomplished Customer Solutions Lead who can manage both customers and collaborate with internal teams. This is a fabulous opportunity in a sustainable innovation-driven and fast-growing SaaS solutions company, supporting the digital ecosystem with some of the most well-known brands in the world of telecommunication, utilities and power.
As the Customer Solutions Lead, you will be responsible for elevating and embedding customer success in the business. Customer Solutions Leads shape and drive end-to-end digital transformations across people, process, technology and information security planes whilst driving business value based on customer strategy and priorities.
The Customer Solutions Lead will work with Vyntelligence pre-sales and sales and engineering teams to deliver customer outcomes and a holistic superior experience (for existing customers) and help expand the existing customer base.
Responsibilities
- Engage with the customers, engineering, IT and field operation organisations
- Ensure successful adoption of the technical solution, maximising business value to the customer
- Guide the customer in process, people and change management hurdles
- Drive meetings, webinars, and customer training
- Act as the voice of the customer back to the business and maximise future sales opportunities
- Pursue a land and expand philosophy seeking further business opportunities with the customer
- Achieve specific outcomes, presenting ideas convincingly to build consensus and resolve conflict
- Apply techniques to influence, impact and achieve results with stakeholders
- Apply market knowledge and expertise to achieve business goals
- Ability to deliver accelerated user onboarding, training and enablement
- Orchestrate complex processes involving numbers of discrete initiatives across a multi-cloud environment and stakeholders
Qualifications
- 2 to 4 years customer front-ending role in Customer Success or professional services (pre or post-sales) teams
- Understanding of SaaS operations
- Ability to operate at C-level
- Experience of business value ROI models
- Has managed complex deliveries in matrix customer environments
- Is able to coordinate the delivery of a number of parallel short duration customer engagements
- Able to manage conflict and issues with stakeholders escalating risks
Leadership Qualities
- Simplicity – Ability to simplify communications and actions both internally and externally
- Velocity – Ability to run with speed, but also have the poise to take a step back and get the right direction to make maximum impact
- Trust – Build trust across all internal and external stakeholders
- Mutuality – Enable success for others in spirit and in action
- Energy – Collaborate and drive key outcomes with their own energy whilst motivating and energising others to do the same
