Simpler, digital remote audits with Vyn

Vyntelligence transforms installation handover process for UK’s leading network infrastructure provider

Electrical wires


The Challenge

Our client was under pressure to deliver new networks faster and wanted to cut the installation to site acceptance time cycle across thousands of assets. Audits were taking an average of 14 days to complete and were a challenge with only a limited number of engineers, experts and multiple subcontractors available. This created an urgent need for a digital process to enable remote site acceptance & risk assessment.

The Solution

Intelligent automation, smart nudges and real-time analytics dashboards alongside a digitised 150 point audit with a simple 3 step process, all achieved with Vyn SmartVideoNotes. Our client benefited from their subcontractors being auto-guided to complete audits with short guided videos (vyns), a searchable knowledge base and smart AI capabilities. Overall, they saw reduced costs and higher quality installs with a simpler audit process, all done digitally.

“We’ve transformed our installation audits by making them 100% remote using Vyn SmartVideoNotes”
~ Quality Manager, Network Health & Engineering

Want to know how this was done? Check out the full case study.

 Screenshot 2021 09 29 at 16.31.05


​​The Outcome

Faster, higher-quality asset installation and a move to 100% remote audit with fewer experts

Deployed in just 6 weeks, with contractors onboarded remotely, our client saw their site acceptance times shift to less than 2 days from 14, and a 71% reduction in install to commission time. A reduction in snags per audit resulted in improved contractor quality focus and with handover failures cut by 68%, there were thousands of pounds of savings in re-works.

Read all the outcomes from the complete case study to find out how our client realised 10x ROI.

Read more about how Openreach turns to video AI to cut install snags in TelcoTitan's BTwatch. 

If you are a Vyn customer or Vyn user, we welcome you to join the community. If you are not one (yet), let’s change that.