VYN FOR RETAIL
Faster fixes, fewer returns, smarter service.
Empower your support teams, engineers, and customers with Vyn’s Agentic Video Intelligence to reduce costs, speed up resolutions, and boost brand loyalty.
VYN FOR RETAIL
Faster fixes, fewer returns, smarter service.
Empower your support teams, engineers, and customers with Vyn’s Agentic Video Intelligence to reduce costs, speed up resolutions, and boost brand loyalty.
VYN FOR RETAIL
Faster fixes, fewer returns, smarter service.
Empower your support teams, engineers, and customers with Vyn’s Agentic Video Intelligence to reduce costs, speed up resolutions, and boost brand loyalty.
€1mn
Saved in 12 months
20%
Improvement in NPS
60%
Customers prefer Vyn as an engagement channel
6%
Improvement in First Visit Fix
€1mn
Saved in 12 months
20%
Improvement in NPS
60%
Customers prefer Vyn as an engagement channel
6%
Improvement in First Visit Fix
€1mn
Saved in 12 months
20%
Improvement in NPS
60%
Customers prefer Vyn as an engagement channel
6%
Improvement in First Visit Fix
Retailers and consumer electronics brands are under pressure to deliver fast, frictionless aftercare and repair services.
With Vyn, you gain speed and trust - from customer videos to Agentic AI-driven triage and service workflows.
Retailers and consumer electronics brands are under pressure to deliver fast, frictionless aftercare and repair services.
With Vyn, you gain speed and trust - from customer videos to Agentic AI-driven triage and service workflows.
Retailers and consumer electronics brands are under pressure to deliver fast, frictionless aftercare and repair services.
With Vyn, you gain speed and trust - from customer videos to Agentic AI-driven triage and service workflows.
Your contact centres, engineers, and customers benefit from Vyn
Triage faster, before you dispatch
Customers submit short, guided videos of their issue, enabling remote diagnostics - reducing unnecessary returns.
Improve first-time fix and reduce waste
Support teams and engineers get better context and visual cues ahead of a visit, allowing them to bring the right tools, parts, and fix it right first time.
Better support with omnichannel experience
Insert Vyn as the preferred channel of engagement throughout the customer journey. With no app download required, enable seamless customer experience.
Your contact centres, engineers, and customers benefit from Vyn
Triage faster, before you dispatch
Customers submit short, guided videos of their issue, enabling remote diagnostics - reducing unnecessary returns.
Improve first-time fix and reduce waste
Support teams and engineers get better context and visual cues ahead of a visit, allowing them to bring the right tools, parts, and fix it right first time.
Better support with omnichannel experience
Insert Vyn as the preferred channel of engagement throughout the customer journey. With no app download required, enable seamless customer experience.
Your contact centres, engineers, and customers benefit from Vyn
Triage faster, before you dispatch
Customers submit short, guided videos of their issue, enabling remote diagnostics - reducing unnecessary returns.
Improve first-time fix and reduce waste
Support teams and engineers get better context and visual cues ahead of a visit, allowing them to bring the right tools, parts, and fix it right first time.
Better support with omnichannel experience
Insert Vyn as the preferred channel of engagement throughout the customer journey. With no app download required, enable seamless customer experience.
Enable your customers to create back office efficiency
Smarter repairs with guided video triage
VynCX for Customer Support enables customers to visually demonstrate product concerns—without needing to return the item upfront. Support teams can quickly assess the issue via video and determine if a coupon, partial refund, or simple resolution can solve the problem—cutting down on logistics, waste, and customer frustration.
Reduce call centre volume
Improve customer trust and engagement
Extended appliance lifespan
Example Use Case
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M 12 24 C 5.373 24 0 18.627 0 12 L 0 12 C 0 5.373 5.373 0 12 0 L 12 0 C 18.627 0 24 5.373 24 12 L 24 12 C 24 18.627 18.627 24 12 24 Z" fill="rgb(243, 243, 243)" height="24px" id="efGa7hiWY" width="24px"/><path d="M 10.526 9.712 L 8.238 6.187 C 8.801 5.55 9.138 4.687 9.138 3.75 C 9.138 1.688 7.451 0 5.388 0 C 3.326 0.038 1.638 1.725 1.638 3.788 C 1.638 4.725 1.976 5.55 2.538 6.225 L 0.251 9.75 C -0.049 10.2 -0.087 10.8 0.176 11.287 C 0.438 11.775 0.926 12.075 1.488 12.075 L 9.288 12.075 C 9.851 12.075 10.338 11.775 10.601 11.287 C 10.863 10.762 10.863 10.2 10.526 9.712 Z M 2.388 3.788 C 2.388 2.138 3.738 0.788 5.388 0.788 C 7.038 0.788 8.388 2.138 8.388 3.788 C 8.388 4.462 8.163 5.062 7.826 5.55 L 6.663 3.75 C 6.401 3.338 5.913 3.075 5.426 3.075 C 4.901 3.075 4.451 3.338 4.188 3.75 L 3.026 5.55 C 2.613 5.062 2.388 4.462 2.388 3.788 Z M 7.301 6.112 C 6.776 6.525 6.101 6.787 5.388 6.787 C 4.676 6.787 4.001 6.525 3.476 6.112 L 4.751 4.162 C 4.901 3.937 5.126 3.825 5.388 3.825 C 5.651 3.825 5.876 3.937 6.026 4.162 Z M 9.963 10.912 C 9.813 11.175 9.588 11.287 9.288 11.287 L 1.488 11.287 C 1.226 11.287 0.963 11.137 0.813 10.912 C 0.663 10.65 0.701 10.387 0.851 10.162 L 3.063 6.787 C 3.701 7.275 4.488 7.575 5.388 7.575 C 6.251 7.575 7.076 7.275 7.713 6.787 L 9.926 10.162 C 10.076 10.35 10.076 10.65 9.963 10.912 Z" fill="rgb(13, 13, 13)" height="12.07499px" id="vtbinU13i" transform="translate(6.606 6.212)" width="10.78896599387436px"/></svg>)
Repairs
Easy returns with guided video triage
VynCX for Customer Support enables customers to visually demonstrate product concerns—without needing to return the item upfront. Support teams can quickly assess the issue via video and determine if a coupon, partial refund, or simple resolution can solve the problem—cutting down on logistics, waste, and customer frustration.
Avoid unnecessary returns with smarter issue validation
Reduce reverse logistics and environmental impact
Boost customer satisfaction by solving problems on the spot
Example Use Case
Returns
Enable your customers to create back office efficiency
Smarter repairs with guided video triage
VynCX for Customer Support enables customers to visually demonstrate product concerns—without needing to return the item upfront. Support teams can quickly assess the issue via video and determine if a coupon, partial refund, or simple resolution can solve the problem—cutting down on logistics, waste, and customer frustration.
Reduce call centre volume
Improve customer trust and engagement
Extended appliance lifespan
Example Use Case
Repairs
Easy returns with guided video triage
VynCX for Customer Support enables customers to visually demonstrate product concerns—without needing to return the item upfront. Support teams can quickly assess the issue via video and determine if a coupon, partial refund, or simple resolution can solve the problem—cutting down on logistics, waste, and customer frustration.
Avoid unnecessary returns with smarter issue validation
Reduce reverse logistics and environmental impact
Boost customer satisfaction by solving problems on the spot
Example Use Case
Returns
Enable your customers to create back office efficiency
Smarter repairs with guided video triage
VynCX for Customer Support enables customers to visually demonstrate product concerns—without needing to return the item upfront. Support teams can quickly assess the issue via video and determine if a coupon, partial refund, or simple resolution can solve the problem—cutting down on logistics, waste, and customer frustration.
Reduce call centre volume
Improve customer trust and engagement
Extended appliance lifespan
Example Use Case
Repairs
Easy returns with guided video triage
VynCX for Customer Support enables customers to visually demonstrate product concerns—without needing to return the item upfront. Support teams can quickly assess the issue via video and determine if a coupon, partial refund, or simple resolution can solve the problem—cutting down on logistics, waste, and customer frustration.
Avoid unnecessary returns with smarter issue validation
Reduce reverse logistics and environmental impact
Boost customer satisfaction by solving problems on the spot
Example Use Case
Returns
Resources
24 Jul 2025
Retail First: Currys Rolls Out Game-Changing AI Video Tech with Vyntelligence
This collaboration will allow integration of Vyn®’s Video Intelligence Platform into Currys’ service delivery operations, enabling a seamless customer experience for millions of Currys’ customers.
12 Jan 2022
Vyn improves customer experience and shortens order-to-delivery time at JLA
Vyn reimagined the process by digitising the price quote checklist to include a short video of the site with multimedia inputs. With Vyn, ASMs can book a sale and immediately complete a Vyn-enabled scoping of the location, avoiding an engineer visit for site survey.
7 Oct 2021
Building Digital and AI capability for Excavation Risk Assessment
Their aim was to enable a right first time culture of Safety, increase coverage quality of safety audits by providing remote capability.How did we do this?...
Resources
20 Jun 2025
Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections
Download Full Case StudyThe ChallengeA major UK gas provider to more than a million homes needed to improve the customer experience for new gas connections....
20 Dec 2024
The Game Changers Behind the Next Digital Revolution
2024 has been a ground-breaking year, marked by technological leaps and a global shift toward sustainable growth....
13 May 2024
Ebook: A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set of challenges....
Resources
24 Jul 2025
Retail First: Currys Rolls Out Game-Changing AI Video Tech with Vyntelligence
This collaboration will allow integration of Vyn®’s Video Intelligence Platform into Currys’ service delivery operations, enabling a seamless customer experience for millions of Currys’ customers.
12 Jan 2022
Vyn improves customer experience and shortens order-to-delivery time at JLA
Vyn reimagined the process by digitising the price quote checklist to include a short video of the site with multimedia inputs. With Vyn, ASMs can book a sale and immediately complete a Vyn-enabled scoping of the location, avoiding an engineer visit for site survey.
7 Oct 2021
Building Digital and AI capability for Excavation Risk Assessment
Their aim was to enable a right first time culture of Safety, increase coverage quality of safety audits by providing remote capability.How did we do this?...
