Blog
Customer Stories
20 Jun 2025
The Challenge
A major UK gas provider to more than a million homes needed to improve the customer experience for new gas connections. Their critical challenges involved:
Efficiency: Improve project timelines, removing time-consuming paperwork leading to surveyor delays
Cost-effectiveness: Multiple wasted site visits with increased operational costs
Customer service quality: Longer waiting time for customers due to inconsistent evidence of required work
The Outcome
Up to 78% Reduction in Time to Quote
Substantial Cost Savings
Up to 70% Site Visits Saved
“Using Vyn AI SmartVideoNotes, we have seen a major improvement across the connections business. We’ve seen benefits that have led up to 78% faster quotes for our customers. Also our Surveyors have benefited from a simplified approach that reduces their admin, allowing them increased quality interactions with our customers.”
Head of Connections & Asset Records, UK Gas Provider
