Vyn Customer Experience
Empowers your customers and support teams to resolve issues faster through guided, app-free video workflows
Vyn Customer Experience
Empowers your customers and support teams to resolve issues faster through guided, app-free video workflows
30mn+
Consumers have access to Vyn through service providers and retailers
4.8/5
Trustpilot score achieved with Vyn
90%
customers love Vyn (Good, v.good or excellent)
30mn+
Consumers have access to Vyn through service providers and retailers
4.8/5
Trustpilot score achieved with Vyn
90%
customers love Vyn (Good, v.good or excellent)
MOBILE APP
Self-Serve, App-Free Video Reporting
Digitally auto-guide customers to report issues, complete surveys, or request service all with just a click of a link
Directly send customers SMS capture requests
No app required
CRM Integrations
Shorter call handling & resolution times
Improved data quality and issue triage
MOBILE APP
Self-Serve, App-Free Video Reporting
Digitally auto-guide customers to report issues, complete surveys, or request service all with just a click of a link
Directly send customers SMS capture requests
No app required
CRM Integrations
Shorter call handling & resolution times
Improved data quality and issue triage
MOBILE APP
Self-Serve, App-Free Video Reporting
Digitally auto-guide customers to report issues, complete surveys, or request service all with just a click of a link
Directly send customers SMS capture requests
No app required
CRM Integrations
Shorter call handling & resolution times
Improved data quality and issue triage
Fast and accurate quotes
Enable customer self surveys, eliminating unnecessary site visits.
Faster installs
Build faster revenue and reduce the risk of customer attrition from order to install.
Faster issue resolution
Customer self-reported issues using short, guided videos. A superior Customer Experience with lower cost to serve.
Fast and accurate quotes
Enable customer self surveys, eliminating unnecessary site visits.
Faster installs
Build faster revenue and reduce the risk of customer attrition from order to install.
Faster issue resolution
Customer self-reported issues using short, guided videos. A superior Customer Experience with lower cost to serve.
Fast and accurate quotes
Enable customer self surveys, eliminating unnecessary site visits.
Faster installs
Build faster revenue and reduce the risk of customer attrition from order to install.
Faster issue resolution
Customer self-reported issues using short, guided videos. A superior Customer Experience with lower cost to serve.
DESKTOP PLATFORM
AI-powered Prioritisation and next steps
Enable L2 agents, supervisors, and managers to review incoming video reports, take appropriate actions, and analyse performance
Vyn AI® prioritises which jobs to review
CRM Integrations
Analyse CSAT, resolution time, deflection impact
DESKTOP PLATFORM
AI-powered Prioritisation and next steps
Enable L2 agents, supervisors, and managers to review incoming video reports, take appropriate actions, and analyse performance
Vyn AI® prioritises which jobs to review
CRM Integrations
Analyse CSAT, resolution time, deflection impact
DESKTOP PLATFORM
AI-powered Prioritisation and next steps
Enable L2 agents, supervisors, and managers to review incoming video reports, take appropriate actions, and analyse performance
Vyn AI® prioritises which jobs to review
CRM Integrations
Analyse CSAT, resolution time, deflection impact
Your Customer Experience Workflow, Vynified
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Define the request or issue.
Using Vyn self-service video.
Drag and drop Vyn into any customer channel or set it as the channel of choice, giving guided capture control to the customer (no app needed).
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Deliver results.
By resolving faster.
Requests or issues are processed faster without the need for phone calls or physical visits.
Your Customer Experience Workflow, Vynified
Define the request or issue.
Using Vyn self-service video.
Drag and drop Vyn into any customer channel or set it as the channel of choice, giving guided capture control to the customer (no app needed).
Progress the request or issue.
With AI insights.
Vyn Agentic AI will automatically summarise the key site data, triage it and fast track any complex requirements to specialists.
Deliver results.
By resolving faster.
Requests or issues are processed faster without the need for phone calls or physical visits.
Your Customer Experience Workflow, Vynified
Define the request or issue.
Using Vyn self-service video.
Drag and drop Vyn into any customer channel or set it as the channel of choice, giving guided capture control to the customer (no app needed).
Progress the request or issue.
With AI insights.
Vyn Agentic AI will automatically summarise the key site data, triage it and fast track any complex requirements to specialists.
Deliver results.
By resolving faster.
Requests or issues are processed faster without the need for phone calls or physical visits.
SOLUTIONS
Visual Intelligence for Any Use Case
VynCX creates a new preferred channel of engagement for your customers, providing contextual data-rich visibility across multiple industries
SOLUTIONS
Visual Intelligence for Any Use Case
VynCX creates a new preferred channel of engagement for your customers, providing contextual data-rich visibility across multiple industries
SOLUTIONS
Visual Intelligence for Any Use Case
VynCX creates a new preferred channel of engagement for your customers, providing contextual data-rich visibility across multiple industries
Reviews
What our customers are saying
We’re able to prioritise and get field teams to those who need us more urgently and make better use of resources. 25% of issues reported are being mitigated upfront, saving visits and travel, especially with the price of fuel right now, and helping help customers faster
Natalie Danks
Customer Inspector Pilot
Vyn helped capture key information with a heightened sense of speed, reduced contact and sped up the process for customers … We think we should be saving potentially £130k-140k a year in saved visits by using Vyn.
Andy Waterworth
Regional Manager, Installations
When I was asked to trial the Vyn app, being a bit of a dinosaur, I thought this was going to be a waste of time, but it’s probably been one of the best products that Northumbrian Water could have used.
Craig Rayner
Construction Supervisor
The great thing about Vyntelligence … we’ve reduced lead times for the customer and get the job delivered right first time … by creating this remote surveying capability tool, surveyors can now survey double figure jobs … geography is not a boundary anymore
Michael Lapper
Head of Customer Experience
Switching to video intelligence saw many benefits. One was a better audit trail due to richer information. Second, filming using video has brought about a higher level of consciousness
Nigel Watson
CIO
Vyn proved simple to deploy and has resulted in a 35% productivity improvement. We’re helping customers make greener choices with this innovative digital technology
Nikki Flanders
MD
Installers now self-audit their own work with the Vyn technology. So 100% audits are being completed remotely, saving us over a million carbon miles so far. We are seeing faster installs by a factor of 70% and reduced re-works by 60%
Glyn Albrow
Program Director
Reviews
What our customers are saying
We’re able to prioritise and get field teams to those who need us more urgently and make better use of resources. 25% of issues reported are being mitigated upfront, saving visits and travel, especially with the price of fuel right now, and helping help customers faster
Natalie Danks
Customer Inspector Pilot
Vyn helped capture key information with a heightened sense of speed, reduced contact and sped up the process for customers … We think we should be saving potentially £130k-140k a year in saved visits by using Vyn.
Andy Waterworth
Regional Manager, Installations
When I was asked to trial the Vyn app, being a bit of a dinosaur, I thought this was going to be a waste of time, but it’s probably been one of the best products that Northumbrian Water could have used.
Craig Rayner
Construction Supervisor
The great thing about Vyntelligence … we’ve reduced lead times for the customer and get the job delivered right first time … by creating this remote surveying capability tool, surveyors can now survey double figure jobs … geography is not a boundary anymore
Michael Lapper
Head of Customer Experience
Switching to video intelligence saw many benefits. One was a better audit trail due to richer information. Second, filming using video has brought about a higher level of consciousness
Nigel Watson
CIO
Vyn proved simple to deploy and has resulted in a 35% productivity improvement. We’re helping customers make greener choices with this innovative digital technology
Nikki Flanders
MD
Installers now self-audit their own work with the Vyn technology. So 100% audits are being completed remotely, saving us over a million carbon miles so far. We are seeing faster installs by a factor of 70% and reduced re-works by 60%
Glyn Albrow
Program Director
Reviews
What our customers are saying
We’re able to prioritise and get field teams to those who need us more urgently and make better use of resources. 25% of issues reported are being mitigated upfront, saving visits and travel, especially with the price of fuel right now, and helping help customers faster
Natalie Danks
Customer Inspector Pilot
Vyn helped capture key information with a heightened sense of speed, reduced contact and sped up the process for customers … We think we should be saving potentially £130k-140k a year in saved visits by using Vyn.
Andy Waterworth
Regional Manager, Installations
When I was asked to trial the Vyn app, being a bit of a dinosaur, I thought this was going to be a waste of time, but it’s probably been one of the best products that Northumbrian Water could have used.
Craig Rayner
Construction Supervisor
The great thing about Vyntelligence … we’ve reduced lead times for the customer and get the job delivered right first time … by creating this remote surveying capability tool, surveyors can now survey double figure jobs … geography is not a boundary anymore
Michael Lapper
Head of Customer Experience
Switching to video intelligence saw many benefits. One was a better audit trail due to richer information. Second, filming using video has brought about a higher level of consciousness
Nigel Watson
CIO
Vyn proved simple to deploy and has resulted in a 35% productivity improvement. We’re helping customers make greener choices with this innovative digital technology
Nikki Flanders
MD
Installers now self-audit their own work with the Vyn technology. So 100% audits are being completed remotely, saving us over a million carbon miles so far. We are seeing faster installs by a factor of 70% and reduced re-works by 60%
Glyn Albrow
Program Director
Case Studies
20 Jun 2025
Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections
Download Full Case StudyThe ChallengeA major UK gas provider to more than a million homes needed to improve the customer experience for new gas connections....
20 Dec 2024
The Game Changers Behind the Next Digital Revolution
2024 has been a ground-breaking year, marked by technological leaps and a global shift toward sustainable growth....
13 May 2024
Ebook: A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set of challenges....
Case Studies
20 Jun 2025
Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections
Download Full Case StudyThe ChallengeA major UK gas provider to more than a million homes needed to improve the customer experience for new gas connections....
20 Dec 2024
The Game Changers Behind the Next Digital Revolution
2024 has been a ground-breaking year, marked by technological leaps and a global shift toward sustainable growth....
13 May 2024
Ebook: A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set of challenges....
Case Studies
20 Jun 2025
Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections
Download Full Case StudyThe ChallengeA major UK gas provider to more than a million homes needed to improve the customer experience for new gas connections....
20 Dec 2024
The Game Changers Behind the Next Digital Revolution
2024 has been a ground-breaking year, marked by technological leaps and a global shift toward sustainable growth....
13 May 2024
Ebook: A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set of challenges....
