VYN FOR WATER
Digital Service and Operational Excellence: Visual Intelligence.
Empower your water operations and enhance customer experience to meet AMP8 goals with Vyn's visual intelligence platform.
VYN FOR WATER
Digital Service and Operational Excellence: Visual Intelligence.
Empower your water operations and enhance customer experience to meet AMP8 goals with Vyn's visual intelligence platform.
VYN FOR WATER
Digital Service and Operational Excellence: Visual Intelligence.
Empower your water operations and enhance customer experience to meet AMP8 goals with Vyn's visual intelligence platform.
£13mn+
Saved in fines
1000s
Hours saved in call centre calls
90+%
customers like using Vyn to report issues
100%
reduction in flooding from jetting incidents
£13mn+
Saved in fines
1000s
Hours saved in call centre calls
90+%
customers like using Vyn to report issues
100%
reduction in flooding from jetting incidents
£13mn+
Saved in fines
1000s
Hours saved in call centre calls
90+%
customers like using Vyn to report issues
100%
reduction in flooding from jetting incidents
The water industry faces pressure from capital delivery requirements (AMP8 in the UK), ageing infrastructure, and rising customer expectations.
Vyn helps water companies navigate these challenges to build a more efficient, resilient, and customer-centric future.
Your teams on the field and the back office benefit from Vyn
Replace outdated paper logs, phone calls, and applications
Enable your end customers to share site surveys to speed up connections applications, or report issues to achieve First Time Right.
Strong regulatory compliance
Reduce service strikes, pollution incidents and flooding (for example), saving fines across multiple workflows
Full visibility of your assets
Ability to remotely capture, share and report full asset lifecycles, reducing unnecessary site visits and revisits.
Your teams on the field and the back office benefit from Vyn
Replace outdated paper logs, phone calls, and applications
Enable your end customers to share site surveys to speed up connections applications, or report issues to achieve First Time Right.
Strong regulatory compliance
Reduce service strikes, pollution incidents and flooding (for example), saving fines across multiple workflows
Full visibility of your assets
Ability to remotely capture, share and report full asset lifecycles, reducing unnecessary site visits and revisits.
Your teams on the field and the back office benefit from Vyn
Replace outdated paper logs, phone calls, and applications
Enable your end customers to share site surveys to speed up connections applications, or report issues to achieve First Time Right.
Strong regulatory compliance
Reduce service strikes, pollution incidents and flooding (for example), saving fines across multiple workflows
Full visibility of your assets
Ability to remotely capture, share and report full asset lifecycles, reducing unnecessary site visits and revisits.
Power up your field and office operations
Streamline Applications & Quote Faster
VynCX for Connections empowers customers and developers with self-service video applications. Providing your quotes team with visual and contextual data, speeds up the time and accuracy of your quotes.
Simplified new connections
Better DMEX ratings
Decreased time to service
Example Use Case
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Connections Applications
Recreate the 'seen' with Customer Issue Reporting
VynCX for Customer Support empowers customers with self-service video reporting so your field teams know instantly when, where, and how they can fix a leak with visual video intelligence
Reduced call centre volume
Faster issue resolution
Example Use Case
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M 12 24 C 5.373 24 0 18.627 0 12 L 0 12 C 0 5.373 5.373 0 12 0 L 12 0 C 18.627 0 24 5.373 24 12 L 24 12 C 24 18.627 18.627 24 12 24 Z" fill="rgb(243, 243, 243)" height="24px" id="o1Oqock1T" width="24px"/><path d="M 5.308 0.224 C 5.855 -0.324 6.772 0.216 6.559 0.96 L 5.593 4.715 L 7.941 4.715 C 8.609 4.715 8.944 5.523 8.471 5.996 L 3.385 10.707 C 2.837 11.254 1.921 10.715 2.133 9.971 L 3.099 6.215 L 0.752 6.215 C 0.083 6.215 -0.251 5.408 0.221 4.935 Z M 5.838 0.754 L 0.752 5.465 L 3.099 5.465 C 3.597 5.465 3.957 5.942 3.82 6.421 L 2.854 10.177 L 7.941 5.465 L 5.593 5.465 C 5.095 5.465 4.735 4.988 4.872 4.509 Z" fill="rgb(13, 13, 13)" height="10.930707631408366px" id="J2wXAWL7L" transform="translate(7.654 6.535)" width="8.692387171995252px"/></svg>)
Customer Issue Reporting (e.g. poor reinstatement work)
Total Asset Optimisation
VynFX for Operations & Maintenance empowers water companies to streamline workflows, capturing irrefutable video evidence of completed work to reduce admin, improve quality, and enhance contractor accountability
Standardised inspection processes across projects
Upskill junior colleagues with guided video SOPs
Improved Contractor Performance Management
Example Use Case
Pre-design Surveys
Document work now. Reduce fines and complaints later.
VynFX for Risk & Compliance proactively prevent accidents by providing guided video workflows for safety procedures, ensuring compliance, and creating a visual record of safe work practices
Improved compliance with safety regulations
Reduce disputes and claims
Clear accountability for asset condition
Example Use Case
Streetworks
Power up your field and office operations
Streamline Applications & Quote Faster
VynCX for Connections empowers customers and developers with self-service video applications. Providing your quotes team with visual and contextual data, speeds up the time and accuracy of your quotes.
Simplified new connections
Better DMEX ratings
Decreased time to service
Example Use Case
Connections Applications
Recreate the 'seen' with Customer Issue Reporting
VynCX for Customer Support empowers customers with self-service video reporting so your field teams know instantly when, where, and how they can fix a leak with visual video intelligence
Reduced call centre volume
Faster issue resolution
Example Use Case
Customer Issue Reporting (e.g. poor reinstatement work)
Total Asset Optimisation
VynFX for Operations & Maintenance empowers water companies to streamline workflows, capturing irrefutable video evidence of completed work to reduce admin, improve quality, and enhance contractor accountability
Standardised inspection processes across projects
Upskill junior colleagues with guided video SOPs
Improved Contractor Performance Management
Example Use Case
Pre-design Surveys
Document work now. Reduce fines and complaints later.
VynFX for Risk & Compliance proactively prevent accidents by providing guided video workflows for safety procedures, ensuring compliance, and creating a visual record of safe work practices
Improved compliance with safety regulations
Reduce disputes and claims
Clear accountability for asset condition
Example Use Case
Streetworks
Power up your field and office operations
Streamline Applications & Quote Faster
VynCX for Connections empowers customers and developers with self-service video applications. Providing your quotes team with visual and contextual data, speeds up the time and accuracy of your quotes.
Simplified new connections
Better DMEX ratings
Decreased time to service
Example Use Case
Connections Applications
Recreate the 'seen' with Customer Issue Reporting
VynCX for Customer Support empowers customers with self-service video reporting so your field teams know instantly when, where, and how they can fix a leak with visual video intelligence
Reduced call centre volume
Faster issue resolution
Example Use Case
Customer Issue Reporting (e.g. poor reinstatement work)
Total Asset Optimisation
VynFX for Operations & Maintenance empowers water companies to streamline workflows, capturing irrefutable video evidence of completed work to reduce admin, improve quality, and enhance contractor accountability
Standardised inspection processes across projects
Upskill junior colleagues with guided video SOPs
Improved Contractor Performance Management
Example Use Case
Pre-design Surveys
Document work now. Reduce fines and complaints later.
VynFX for Risk & Compliance proactively prevent accidents by providing guided video workflows for safety procedures, ensuring compliance, and creating a visual record of safe work practices
Improved compliance with safety regulations
Reduce disputes and claims
Clear accountability for asset condition
Example Use Case
Streetworks
Resources
5 Aug 2025
Northumbrian Water and Vyntelligence partner to achieve total asset optimisation with video intelligence
London, UK 5 August 2025 VyntelligenceVyn,the market-leading Agentic Video Intelligence platform, today announces a major expansion of its partnership with Northumbrian WaterNWG, one of the UK's largest holding companies for water supply, sewerage, and wastewater industries....
16 Jul 2025
Northumbrian Water Innovation Festival: The Magic in the Margins
Working in our own worlds, we forget why we started building what we're building. Then something magical happens people come together, ideas collide, and communities form.The Northumbrian Water Innovation Festival 2025 was one of those moments....
7 Jul 2025
Affinity Water Achieves Faster Connections for Happier Customers
The utility sector has long been characterised by complex processes and lengthy approval times. For many companies, customer experience has taken a backseat to operational efficiency....
Resources
5 Aug 2025
Northumbrian Water and Vyntelligence partner to achieve total asset optimisation with video intelligence
London, UK 5 August 2025 VyntelligenceVyn,the market-leading Agentic Video Intelligence platform, today announces a major expansion of its partnership with Northumbrian WaterNWG, one of the UK's largest holding companies for water supply, sewerage, and wastewater industries....
16 Jul 2025
Northumbrian Water Innovation Festival: The Magic in the Margins
Working in our own worlds, we forget why we started building what we're building. Then something magical happens people come together, ideas collide, and communities form.The Northumbrian Water Innovation Festival 2025 was one of those moments....
7 Jul 2025
Affinity Water Achieves Faster Connections for Happier Customers
The utility sector has long been characterised by complex processes and lengthy approval times. For many companies, customer experience has taken a backseat to operational efficiency....
Resources
20 Jun 2025
Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections
Download Full Case StudyThe ChallengeA major UK gas provider to more than a million homes needed to improve the customer experience for new gas connections....
20 Dec 2024
The Game Changers Behind the Next Digital Revolution
2024 has been a ground-breaking year, marked by technological leaps and a global shift toward sustainable growth....
13 May 2024
Ebook: A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set of challenges....
