VYN CX
Customer Support
Transform customer support with the speed and clarity of customer video
VYN CX
Customer Support
Transform customer support with the speed and clarity of customer video
VYN CX
Customer Support
Transform customer support with the speed and clarity of customer video
25%
issues mitigated upfront with AI-powered triage
97%
Vyns assisted with accurate triage
85%
Customers Say Vyn is Easy to Use
25%
issues mitigated upfront with AI-powered triage
97%
Vyns assisted with accurate triage
85%
Customers Say Vyn is Easy to Use
25%
issues mitigated upfront with AI-powered triage
97%
Vyns assisted with accurate triage
85%
Customers Say Vyn is Easy to Use
Your CX Workflow, Vynified
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Customer-Led Video
Reporting
Customers launch a recording session via a simple QR code scan or phone number entry on your site
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Faster Solutions.
Happier Customers.
Agents can resolve issues and process requests faster without phone calls or physical visits, leading to happier customers.
Your CX Workflow, Vynified
Customer-Led Video
Reporting
Customers launch a recording session via a simple QR code scan or phone number entry on your site
Review Remotely.
Resolve Instantly.
AI quickly processes the video, highlighting key details for your agents
Faster Solutions.
Happier Customers.
Agents can resolve issues and process requests faster without phone calls or physical visits, leading to happier customers.
Your CX Workflow, Vynified
Customer-Led Video
Reporting
Customers launch a recording session via a simple QR code scan or phone number entry on your site
Review Remotely.
Resolve Instantly.
AI quickly processes the video, highlighting key details for your agents
Faster Solutions.
Happier Customers.
Agents can resolve issues and process requests faster without phone calls or physical visits, leading to happier customers.
VISUAL SUPPORT
Unlock Rapid Resolutions with Customer Videos
Desktop and mobile supported analytics and workflow management
Reduction in Call Centre Activity: Up to 50% fewer contact centre calls, reduced handling time (from 8 mins --> 2 mins on average)
Streamlining Triage: 100% automatic AI triage results in faster resolution and more efficient use of expert L2 resources
Reduced Carbon Miles: Up to 85% fewer visits and truck rolls
VISUAL SUPPORT
Unlock Rapid Resolutions with Customer Videos
Desktop and mobile supported analytics and workflow management
Reduction in Call Centre Activity: Up to 50% fewer contact centre calls, reduced handling time (from 8 mins --> 2 mins on average)
Streamlining Triage: 100% automatic AI triage results in faster resolution and more efficient use of expert L2 resources
Reduced Carbon Miles: Up to 85% fewer visits and truck rolls
VISUAL SUPPORT
Unlock Rapid Resolutions with Customer Videos
Desktop and mobile supported analytics and workflow management
Reduction in Call Centre Activity: Up to 50% fewer contact centre calls, reduced handling time (from 8 mins --> 2 mins on average)
Streamlining Triage: 100% automatic AI triage results in faster resolution and more efficient use of expert L2 resources
Reduced Carbon Miles: Up to 85% fewer visits and truck rolls
USERS
Benefits for Your Customers and Teams
Your Customers
Empower customers to visually report issues and requests, leading to faster resolutions and a more convenient support experience
Support Agents
Equip both L1 & L2 agents with clear visual information from customers, enabling quicker diagnosis, reduced resolution times, and improved first-time fix rates
USERS
Benefits for Your Customers and Teams
Your Customers
Empower customers to visually report issues and requests, leading to faster resolutions and a more convenient support experience
Support Agents
Equip both L1 & L2 agents with clear visual information from customers, enabling quicker diagnosis, reduced resolution times, and improved first-time fix rates
USERS
Benefits for Your Customers and Teams
Your Customers
Empower customers to visually report issues and requests, leading to faster resolutions and a more convenient support experience
Support Agents
Equip both L1 & L2 agents with clear visual information from customers, enabling quicker diagnosis, reduced resolution times, and improved first-time fix rates
Case Studies
13 May 2024
Ebook: A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set of challenges....
15 Feb 2023
Improved developer customer experience scores and 2,500 hours of administration saved
United Utilities, leading water supplier to more than 3 million homes and businesses, partnered with Vyntelligence to improve their new connections processes.
8 Feb 2023
Site visits saved and customer satisfaction score up to 9.29 with Vyn SmartVideoNotes
Wales & West Utilities, gas distribution network to over 7.5 million people, partnered with Vyntelligence to digitise new connection requests and customer complaints reporting.
Case Studies
13 May 2024
Ebook: A Leader’s Guide to Improving CSAT, Regulatory Compliance and Operational Efficiency Using Video and AI Innovation
In an era marked by rapid technological advances and shifting consumer expectations, utility leaders face a complex set of challenges....
15 Feb 2023
Improved developer customer experience scores and 2,500 hours of administration saved
United Utilities, leading water supplier to more than 3 million homes and businesses, partnered with Vyntelligence to improve their new connections processes.
8 Feb 2023
Site visits saved and customer satisfaction score up to 9.29 with Vyn SmartVideoNotes
Wales & West Utilities, gas distribution network to over 7.5 million people, partnered with Vyntelligence to digitise new connection requests and customer complaints reporting.
