VYN CX
Connections
Ensure faster utility service connections for consumers
VYN CX
Connections
Ensure faster utility service connections for consumers
VYN CX
Connections
Ensure faster utility service connections for consumers
98+
CSAT Score
78%
Customers Adopted Vyn as a Top Channel
80%
reduction in site visits
85%
Reduction in Lead Time to Connection
98+
CSAT Score
78%
Customers Adopted Vyn as a Top Channel
80%
reduction in site visits
85%
Reduction in Lead Time to Connection
98+
CSAT Score
78%
Customers Adopted Vyn as a Top Channel
80%
reduction in site visits
85%
Reduction in Lead Time to Connection
Your CX Workflow, Vynified
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Customer-Led Video
Reporting
Customers launch a recording session via a simple QR code scan or phone number entry on your site
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Faster Solutions.
Happier Customers.
Agents can resolve issues and process requests faster without phone calls or physical visits, leading to happier customers.
Your CX Workflow, Vynified
Customer-Led Video
Reporting
Customers launch a recording session via a simple QR code scan or phone number entry on your site
Review Remotely.
Resolve Instantly.
AI quickly processes the video, highlighting key details for your agents
Faster Solutions.
Happier Customers.
Agents can resolve issues and process requests faster without phone calls or physical visits, leading to happier customers.
Your CX Workflow, Vynified
Customer-Led Video
Reporting
Customers launch a recording session via a simple QR code scan or phone number entry on your site
Review Remotely.
Resolve Instantly.
AI quickly processes the video, highlighting key details for your agents
Faster Solutions.
Happier Customers.
Agents can resolve issues and process requests faster without phone calls or physical visits, leading to happier customers.
VISUAL CONNECTIONS
Quote Quicker, Build Faster
Digitally auto-guide field workers to perform job completion reports and show non-conformities
Effortless Customer Applications: A simple, visual way for customers to apply for new utility connections, bypassing lengthy forms and phone calls
Improved First-Time Right Engineering: Equip your team with visual clarity from the start for more accurate assessments
Faster Time to Quote: Up to 80% reduction in time to quote
Saved Surveyor Visits: Up to 10x ROI with 70% reduction in site visits, using guided customer self surveys providing contextual data
Faster Montetisation: 85% reduction in lead time to connection
Improved CX: 98+ CSAT score for customers using Vyn
VISUAL CONNECTIONS
Quote Quicker, Build Faster
Digitally auto-guide field workers to perform job completion reports and show non-conformities
Effortless Customer Applications: A simple, visual way for customers to apply for new utility connections, bypassing lengthy forms and phone calls
Improved First-Time Right Engineering: Equip your team with visual clarity from the start for more accurate assessments
Faster Time to Quote: Up to 80% reduction in time to quote
Saved Surveyor Visits: Up to 10x ROI with 70% reduction in site visits, using guided customer self surveys providing contextual data
Faster Montetisation: 85% reduction in lead time to connection
Improved CX: 98+ CSAT score for customers using Vyn
VISUAL CONNECTIONS
Quote Quicker, Build Faster
Digitally auto-guide field workers to perform job completion reports and show non-conformities
Effortless Customer Applications: A simple, visual way for customers to apply for new utility connections, bypassing lengthy forms and phone calls
Improved First-Time Right Engineering: Equip your team with visual clarity from the start for more accurate assessments
Faster Time to Quote: Up to 80% reduction in time to quote
Saved Surveyor Visits: Up to 10x ROI with 70% reduction in site visits, using guided customer self surveys providing contextual data
Faster Montetisation: 85% reduction in lead time to connection
Improved CX: 98+ CSAT score for customers using Vyn
USERS
Benefits for Your Customers and Teams
Your Customers
Easily share their site details through a simple guided video—no app needed—to get faster quotes and avoid delays in your connection request
Connections Teams
Review guided videos remotely to validate site readiness faster, reduce surveyor workload, and accelerate time to quote and install.
USERS
Benefits for Your Customers and Teams
Your Customers
Easily share their site details through a simple guided video—no app needed—to get faster quotes and avoid delays in your connection request
Connections Teams
Review guided videos remotely to validate site readiness faster, reduce surveyor workload, and accelerate time to quote and install.
USERS
Benefits for Your Customers and Teams
Your Customers
Easily share their site details through a simple guided video—no app needed—to get faster quotes and avoid delays in your connection request
Connections Teams
Review guided videos remotely to validate site readiness faster, reduce surveyor workload, and accelerate time to quote and install.
Case Studies
20 Jun 2025
Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections
Download Full Case StudyThe ChallengeA major UK gas provider to more than a million homes needed to improve the customer experience for new gas connections....
15 Feb 2023
Improved developer customer experience scores and 2,500 hours of administration saved
United Utilities, leading water supplier to more than 3 million homes and businesses, partnered with Vyntelligence to improve their new connections processes.
8 Feb 2023
Site visits saved and customer satisfaction score up to 9.29 with Vyn SmartVideoNotes
Wales & West Utilities, gas distribution network to over 7.5 million people, partnered with Vyntelligence to digitise new connection requests and customer complaints reporting.
Case Studies
20 Jun 2025
Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections
Download Full Case StudyThe ChallengeA major UK gas provider to more than a million homes needed to improve the customer experience for new gas connections....
15 Feb 2023
Improved developer customer experience scores and 2,500 hours of administration saved
United Utilities, leading water supplier to more than 3 million homes and businesses, partnered with Vyntelligence to improve their new connections processes.
8 Feb 2023
Site visits saved and customer satisfaction score up to 9.29 with Vyn SmartVideoNotes
Wales & West Utilities, gas distribution network to over 7.5 million people, partnered with Vyntelligence to digitise new connection requests and customer complaints reporting.
