In today’s connected service landscape, turning a vague fault report into a precise repair can feel like solving a puzzle. Miscommunication and incomplete information lead to repeat visits, rising costs, and growing frustration for both customers and field teams.

Powered by Vyntelligence, Currys, the UK’s leading omnichannel technology retailer, is proving there’s a smarter way.

In the Smarter Services webinar, “From Faults to Fixes: Inside Currys’ Smart Repair Revolution.” Gerardo Pelayo, Chief Research Officer at Service Council, was joined by Glen Holbrook, Currys’ Head of Commercial Operations, Repairs & Reverse Logistics, and Hattie Lister, VP - Utilities & Retail, to go inside his organisation’s journey with Vyntelligence. 

The UK’s leading omnichannel retailer of technology products and services has transformed customer reporting and repairs to deliver faster, more sustainable service by having more accurate inputs to begin with.

In the webinar, you can hear how Currys:

• Simplified fault reporting with AI video capture for clear, actionable diagnostics

• Boosted first-time fix rates and cut write-offs with better pre-visit insight

• Integrated AI into core systems in just six months

• Empowered engineers and customers with faster, smarter, greener repairs

Don’t miss this opportunity to go behind the scenes, to learn how Currys’ bold vision and agile execution redefined the diagnostic and repair experience—transforming complexity into clarity and setting a new standard for customer engagement, technician empowerment, and sustainability in service.

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