You could hear the Vyntelligence stand before you could see it.

Over two days at Utility Week Live, Europe's only pan-utility event, nearly 500 people stopped by to talk to the team, earning Vyn® the Most Popular Exhibitor Award for the 4th year in a row. There was laughter. Competition. A queue of more than 100 people waiting to find about our new launch. And multiple LEGO prizes.

But once the energy settled, the conversations quickly turned to something more grounded: the day-to-day realities of getting work done. And those conversations matter, because they're exactly the problems Vyn® was built to solve.

What the industry is really dealing with

Across more than 500 discussions with utility leaders, contractors, asset managers and frontline teams, many of the same frustrations came up again and again.

Contractors are still sharing job photos through WhatsApp. Field data can take days to reach the back office. Asset managers are still chasing inspection records. And proving that work has been completed correctly often means piecing together evidence from multiple systems.

The biggest frustrations weren't about adopting the latest technology. They were about reducing the manual effort that slows work down, making expertise more accessible, and finally closing the gap between frontline operations and the back office.

The industry isn't looking for more technology for technology's sake. It's looking for solutions that deliver measurable value in day-to-day operations.

Scaling expertise, simplifying operations

This is precisely why we unveiled the Vyn® Smart Agents Toolbox at this year's event.

Built for utilities, telecoms and infrastructure teams, the Toolbox allows operational experts to create their own AI agents in minutes. Without coding or AI expertise.

The timing couldn't be more relevant. Across the industries we serve, experienced workers are retiring, operational knowledge is becoming harder to retain, and organisations are under increasing pressure to deliver more with limited resources.

The Smart Agents Toolbox helps turn that expertise into a workflow-ready digital colleague, one that can support inspections, customer triage, supervision and operational workflows at scale. It builds on Vyn®'s existing focus on empowering people, helping organisations not only capture knowledge but make it accessible wherever it's needed.

Salesforce features Vyn® for the multi-agent future

The Toolbox wasn't the only validation we received that week. During Salesforce's session on Super Agents and multi-agent architectures, something significant happened.

Rhona Wallace, Director of Energy & Utilities Solution Engineering at Salesforce, highlighted a massive shift already underway: enterprise operations are moving toward a coordinated, multi-agent model. But there is a missing piece. While enterprise systems excel at managing digital workflows, they are often disconnected from the physical world.

Field engineers, inspectors and technicians generate the real-world evidence of what is actually happening on site. Without that frontline data, even the most sophisticated AI is reasoning from an incomplete picture.

This is the exact gap Vyntelligence has been closing for over a decade, and it's why we were proud to see Vyn® featured as part of Salesforce's vision.

AI systems are only as effective as the information available to them. We don't replace the major orchestration platforms, we complete them. By giving networks of specialised agents access to verified operational evidence, they are finally equipped to automate routine processes and support real-world decision-making.

Major platforms are building the nervous system of the agentic enterprise. Vyntelligence provides the eyes and the ears. Ultimately, it is not about how many agents you have in your systems design, it is about how well you can ground them in operational reality.

What's Next

If Utility Week Live reinforced anything, it's that the appetite for change across the industry is real. The challenges are well understood. The focus is now firmly on implementation.

You could hear the Vyntelligence stand before you could see it. What you heard was an industry ready to move, and a team ready to help it get there.

If you didn't get a chance to see the Smart Agents Toolbox in Birmingham, the conversation doesn't have to end here. Get your free trial and discover how your organisation can turn frontline expertise into action.