Scale expertise with the world-first Vyn® Smart Agents Toolbox

• The new Smart Agents Toolbox allows utility, telecom, and retail experts to rapidly construct custom AI agents to deliver tangible outcomes at scale.

• Helps bridge the industry skills gap by capturing expert knowledge.

• Public preview available now with live demonstrations at Utility Week Live.

London, UK – 19 May 2026 – Vyntelligence (Vyn®), the category-defining Agentic Video Intelligence Work Platform, today introduces its new Vyn® Smart Agents Toolbox. This Toolbox equips supervisors, customer triage leaders, and field inspectors with intelligent tools to construct their own AI agents in minutes. With no prior software or AI training required, users can seamlessly deploy agentic workflows straight into the back office.

This comes at a time when the global utilities, telecom and infrastructure workforce are facing a scarcity of physical-world expertise and labour. Vyntelligence bridges this gap by allowing teams to easily capture their rich operational know-how. By collaborating with customers, contractors, and colleagues, they can seamlessly turn their shared expertise into a work-ready digital colleague.

Scale expertise, not complexity 

Building an AI agent used to require complex prompt engineering, context orchestration, and expensive deployment infrastructure. Vyntelligence has removed these barriers. The platform handles the underlying technical complexity with enterprise-grade guardrails to keep data safe and auditable. This means users can now simply tell the agent what they want it to achieve. 

"Launching the world’s first Vyn® Smart Agents Toolbox is a massive leap forward for us. By democratising Agentic Video Intelligence into a seamless, accessible business capability, we are fulfilling our core promise: to give people the power to harness data, build their own AI models, and completely reimagine what they are capable of achieving."

— Arti Khanna, Co-founder & Head of R&D, Vyntelligence 

What your Vyn® Smart Agents can do

Vyn® Smart Agents are intelligent, trusted digital colleagues. By analysing both structured and unstructured video data, they are work-aware and understand the physical work context. Users can instantly build their new agent on real operational data, compare the results, and deploy it straight into live workflows.

Built on the world’s largest expertly curated, user-generated, physical-work video data, you can design a Smart Agent to do tasks such as:

• Approval and Review: Help decide whether a piece of work, site condition, or evidence is acceptable.

• Assessment and Diagnosis: Help evaluate conditions on the ground to determine risks, outcomes, or physical states.

• Categorisation and Identification: Add Smart Agents to decisions on the fundamental nature, cause, or required scope of an issue to route it correctly.

• Task Progression and Updates: Enable operational decisions on how a task is moving through the workflow, such as deciding to assign, escalate, or close a task.

• Action and Intervention: Supporting decisions on specific managerial or frontline interventions, such as aborting a job or providing coaching.

"We’re excited to launch the Vyn® Smart Agents Toolbox to further reduce gaps between ground operations and the back office. The journey from Vyn® SmartVideoNotes that act as digital Eyes & Ears on the frontline is shaping into a digital brain: an interactive organisational memory. Built on a decade of trusted partnerships with leading utilities, telecom and retail clients, this toolbox directly solves the scaling challenges and skills gaps businesses face today. We are proud to deliver this collective expertise back to our partners, making physical world AI transformation fast, efficient, and accessible to everyone."

— Kapil Singhal, Co-founder & CEO, Vyntelligence 

The Vyn® Smart Agent is built directly into the Vyntelligence platform and is in public preview. Vyntelligence will host live demonstrations at Utility Week Live this year.

Vyntelligence has delivered material outcomes in field and customer experience with 90% of top UK utilities including Northumbrian Water, SSEN Distribution, EDP, SUEZ, Engie, United Utilities, UK Power Networks, Cadent, SSE Networks, Severn Trent Water. Our proven impact also extends across major telecom networks like Openreach, Vodafone, Cornerstone, as well as leading retailers like Currys. 

For more information or to book a demo, please contact the team at hello@vyntelligence.com

-ENDS-

For media enquiries, please contact:

Isha Jain at isha@vyntelligence.com 

About Vyntelligence

Vyntelligence (Vyn®) is the category-defining Agentic Video Intelligence Work Platform designed for customers, contractors, and colleagues. Vyn® simplifies and speeds up work with short video data capture and Agentic Video Intelligence. Trusted by 90% of top UK utilities, as well as telecommunications and retail clients, Vyn® powers insightful collaboration across multibillion-dollar worth of assets, harnessing insights from 200+ contractor firms, thousands of colleagues, and millions of retail consumers. 

As a pioneer in Agentic Video Intelligence, Vyn® has the largest expertly-curated short-video knowledge base, integrating advanced Generative AI models across video, vision, and speech. Vyn® AI uses contextual video to convert unstructured field work into structured, actionable data. This allows organisations to benefit from more accurate quotes, shorter order-to-delivery times, and enhanced worker safety and compliance reporting. The resulting audiovisual data seamlessly nourishes back-office systems and supervisory dashboards, driving end-to-end process automation. 

Recognised as a Gartner Cool Vendor 2023, Vyn® holds US patents for Smart Data Capture and AI-driven insights. Vyn® SmartVideoNotes® and Vyntelligence are registered trademarks of humanLearning Ltd. For more information, visit www.vyntelligence.com.