Craig Rayner

Construction Supervisor

Northumbrian Water Group

“When I was asked to trial the Vyn app, being a bit of a dinosaur, I thought this was going to be a waste of time, but it’s probably been one of the best products that Northumbrian Water could have used.”

Michael Lapper

Head of Customer Experience

Cadent Gas

“The great thing about Vyntelligence … we’ve reduced lead times for the customer and get the job delivered right first time … by creating this remote surveying capability tool, surveyors can now survey double figure jobs … geography is not a boundary anymore”

Nigel Watson

CIO

Northumbrian Water

“Switching to video intelligence saw many benefits. One was a better audit trail due to richer information. Second, filming using video has brought about a higher level of consciousness”

Nikki Flanders

MD

Energy Customer Solutions SSE

“Vyn proved simple to deploy and has resulted in a 35% productivity improvement. We’re helping customers make greener choices with this innovative digital technology”

Glyn Albrow

Program Director

Openreach

“Installers now self-audit their own work with the Vyn technology. So 100% audits are being completed remotely, saving us over a million carbon miles so far. We are seeing faster installs by a factor of 70% and reduced re-works by 60%”

Natalie Danks

Customer Inspector Pilot

Severn Trent

“We’re able to prioritise and get field teams to those who need us more urgently and make better use of resources. 25% of issues reported are being mitigated upfront, saving visits and travel, especially with the price of fuel right now, and helping help customers faster”

Andy Waterworth

Regional Manager, Installations

JLA

u0022Vyn helped capture key information with a heightened sense of speed, reduced contact and sped up the process for customers … We think we should be saving potentially £130k-140k a year in saved visits by using Vyn.u0022