Case Study · Telecommunications

As the push to bridge the rural digital divide accelerates, Gigaclear faced a growing challenge: how do you connect hundreds of thousands of bespoke rural properties to full fibre broadband quickly, without blind installations failing on the day and delaying service for your customers?

The Challenge

Gigaclear is the UK's leading rural full fibre broadband provider, connecting more than 600,000 premises across 26 counties. However, deploying fibre in rural Britain involves bespoke installation requirements, many of which only become fully visible once engineers arrive on site.

This created a significant operational challenge. Engineers were arriving without complete information about site conditions, causing installs to fail at the point of delivery. Incomplete surveys meant teams had to return multiple times before work could be completed, extending wait times for underserved communities. Gigaclear needed a way to capture site requirements remotely and eliminate failed installations before they happen.

The Solution

Vyntelligence has been embedded in Gigaclear's pre-installation process. Customers now receive a secure smart link to record a guided self-survey of their property, replacing the need for a physical visit or blind install. Gigaclear can capture site requirements remotely, conduct surveys digitally, and eliminate failed installations before they happen. A single dashboard orchestrates complex rollouts in real time, cutting through paperwork delays and driving faster connections, more efficient installations, and sustainable growth at scale.

The Outcome

By empowering customers to record Vyn® videos, Gigaclear’s engineers arrive informed to the site, and customers received faster installations.

• 94% improvement in efficiency, as triage processing time was reduced from approximately 5 hours to just 15 minutes.

• £200,000 in direct operational savings annually, with forecasts to grow.

• 53,600 miles of vehicle travel eliminated, cutting 23.3 tonnes of CO₂e emissions.