Portsmouth Water has partnered with Vyntelligence (Vyn®), the category-pioneering Agentic Video Intelligence Work Platform, to help more customers understand and reduce their water use through personalised water efficiency advice. 

Using their smartphone, customers can record short videos showing how they use water around their home and garden. Vyntelligence's AI-powered technology then analyses the footage and provides tailored recommendations to help customers save water and use it more efficiently. 

As Portsmouth Water continues the rollout of 250,000 smart water meters by 2030, the company is looking at new ways to help customers act on the insights that these meters provide. While smart water meters identify where water consumption is higher than average, helping customers understand and reduce their usage has traditionally relied on in-home water efficiency visits, which can be time consuming for both customers and advisers. 

The new digital service offers a faster and more convenient alternative. It is expected to enable up to ten times more customers to receive personalised water efficiency advice, allowing Portsmouth Water to deliver tailored support at a much greater scale without the need for additional field resources. 

Sam Dawson, Head of Demand Management at Portsmouth Water, said: 

"Every customer uses water differently, both in their home and garden, so it's important that the advice we provide reflects their individual habits and behaviours." 

"Traditionally, providing this level of personalised support would have required a home visit. By working with Vyntelligence, we're able to offer tailored water efficiency advice to many more people in a way that's simple and convenient, helping them make lasting changes that reduce their water use. This is especially important as we experience longer periods of hot, dry weather, like the conditions we're seeing now." 

"As smart water meters are rolled out across our supply area, this service will give  customers a clearer understanding of how they use water and help them identify practical steps they can take to use less." 

Kapil Singhal, Co-founder and CEO of Vyntelligence, said: 

"We're delighted to be supporting Portsmouth Water with an innovative solution that combines the power of video and AI to turn insight into action. 

"This partnership is about helping more customers make informed decisions about their water use, ensuring that investment in smart water metering is matched by practical  support that delivers measurable savings." 

The service will be available to customers across Portsmouth Water's supply area in Hampshire and West Sussex. It forms part of the company's wider £377 million investment programme to secure water supplies, improve infrastructure and support customers to use water more efficiently. 

It will initially be rolled out to customers whose smart meter data indicates above-average consumption. 

Portsmouth Water aims to complete more than 5,000 digital water efficiency reviews during the first year, with volumes expected to increase as the smart meter programme progresses. The company will continue to monitor participation and outcomes to refine the advice provided and maximise water-saving benefits for customers. 

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Key Facts 

• This project forms part of Portsmouth Water's £377 million investment programme to improve infrastructure, reduce leakage and support water efficiency. 

• There are 250,000 smart water meters being installed across the supply area between 2025 and 2030 (the current Asset Management Plan period).

• The new digital service enables customers to receive personalised water efficiency advice in minutes. 

• This project is expected to support up to ten times more customers than traditional  home visit programmes. 

About Portsmouth Water

We’re proud to remain a local water supply company and are honoured to have served our communities for over 160 years with the highest  standards of service and the lowest bills. 

We provide an average of 183 million litres of water every day to the cities and towns of Portsmouth, Chichester, Fareham, Gosport, Havant  and Bognor Regis. Over the last decade, this supply has increased by 11 million litres per day. 

Our vision, against the backdrop of climate change and population growth, is to provide an affordable, reliable and sustainable supply of  high-quality water for our customers. By being smart in our approach, we will work with our local communities to meet our goals while  protecting and enhancing the environment for future generations. 

Our purpose is to deliver ‘Excellence in Water. Always’.  

Excellence, Integrity and Future Focus. 

About Vyntelligence

Vyntelligence (Vyn®) is the category-pioneering Agentic Video Intelligence Work Platform designed for customers, contractors, and colleagues. Vyn® simplifies and speeds up work with short video data capture and Agentic Video Intelligence. Trusted by 90% of top UK utilities, as well as telecommunications and retail clients, Vyn® powers insightful collaboration across multibillion-dollar worth of assets, harnessing insights from 200+ contractor firms, thousands of colleagues, and millions of retail consumers. 

As a pioneer in Agentic Video Intelligence, Vyn® has the largest expertly-curated short-video knowledge base, integrating advanced Generative AI models across video, vision, and speech. Vyn® AI uses contextual video to convert unstructured field work into structured, actionable data. This allows organisations to benefit from more accurate quotes, shorter order-to-delivery times, and enhanced worker safety and compliance reporting. The resulting audiovisual data seamlessly nourishes back-office systems and supervisory dashboards, driving end-to-end process automation. 

Vyn® holds US patents for Smart Data Capture and AI-driven insights. Vyn® SmartVideoNotes® and Vyntelligence are registered trademarks of humanLearning Ltd. For more information, visit www.vyntelligence.com.

For more information on Portsmouth Water, please contact: pressoffice@portsmouthwater.co.uk 

For more information on Vyntelligence, please contact: isha@vyntelligence.com