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17 Sept 2025
Abingdon, UK – 17 September 2025 – Gigaclear, the full fibre broadband provider dedicated to rural Britain, has partnered with Vyntelligence (Vyn®), the market-leading Agentic Video Intelligence Work Platform, to enhance and optimise its customer installation journey.
This makes Gigaclear the first retail fibre provider to adopt Vyntelligence’s Agentic AI-powered Vyn® platform, setting a new benchmark for innovation in the UK fibre industry.
Since launching the initiative, Gigaclear has already seen impressive results. To date, over 1,100 customer submissions have prevented nearly 200 avoidable site visits, saving time, improving first-time installation success rates, and minimising disruption for customers in some of the UK’s hardest-to-reach areas.
In fact, the partnership has been so successful, the technology will now be rolled out to all Gigaclear customers.
The technology enables Gigaclear customers to capture short guided videos of their homes and preferred installation routes using just their smartphones. Vyntelligence’s Agentic AI then analyses the footage, summarising key information and automatically assessing installation complexity. As a result, Gigaclear engineers and contractors can prepare more effectively, cutting down unnecessary visits, reducing costs, and ensuring smoother, faster connections for rural households and businesses.
Ben Woods, Chief Operating Officer at Gigaclear, said: “As the UK’s largest rural-focused full fibre provider, we’re committed to removing barriers to connectivity. Partnering with Vyntelligence puts customers in control of their installation journey while helping our teams deliver a faster, more reliable service.
“Being the first retail fibre company to adopt this technology underlines Gigaclear’s commitment to innovation and to bridging the digital divide in rural communities.”
The collaboration also supports Gigaclear’s sustainability goals. By reducing the number of unnecessary callouts, the partnership cuts vehicle journeys, helping to lower carbon emissions and lessen the environmental impact of fibre rollout.
Vyntelligence, which has delivered similar solutions in utilities, renewable energy, mobile & fixed networks, and retail, is excited to extend its award-winning platform into retail fibre for the first time.
Vyntelligence CEO, Kapil Singhal, commented: “We are excited to welcome Gigaclear as a ‘game changer’ partner committed to improving experience for its customers. Our purpose is to make everyday customer and field processes simpler, smarter, and more sustainable. By deploying Agentic Video Intelligence into Gigaclear’s customer journey, we’re proud to support both efficiency and sustainability, while enhancing the experience for rural communities that have traditionally been underserved.”
This partnership will be showcased at Connected Britain 2025, where Gigaclear CEO Nathan Rundle will join a panel on rural connectivity, highlighting how innovation can unlock greater broadband adoption across the UK’s countryside.
With a network that already covers over 600,000 premises across 26 counties, Gigaclear continues to lead the way in connecting rural Britain - now with the added advantage of AI-powered customer journeys that make installation simpler, faster, and greener.
-ENDS-
To learn more about how this works, visit Gigaclear website here.
For further information, please contact: Isha Jain at isha@vyntelligence.com or Lindsay Ephgrave at lindsay@lionbridgepr.com at Lionbridge PR.
About Gigaclear
Gigaclear has been designing, building and operating new gigabit, full fibre networks since 2010 during which time it has firmly established itself as the largest rural, full fibre alternative network (altnet) in the UK. The Abingdon-based Communications Provider now employs more than 600 people and serves 150,000 customers across 26 counties. The Gigaclear difference lies in its vision to connect underserved rural towns and villages, where Gigaclear as the first to invest, delivers a future-proofed, quality network that can serve 100 per cent of connected properties with ultrafast speeds. With solid financial backing from leading European infrastructure investors, Gigaclear is committed to upgrading the communications infrastructure in rural England.
About Vyntelligence
Vyntelligence (Vyn®) is the market-leading Agentic Video Intelligence Work Platform, designed for customers, contractors and colleagues. Vyn® Simplifies and Speeds up work with short video data capture and Agentic Video Intelligence. Top 90% of UK utilities, telecoms, and retail clients use Vyn®, creating trusted engagement by simplifying and speeding up work to optimise asset life cycles. Vyntelligence powers collaboration across multibillion dollar worth of assets. Vyn® harnesses insights from 200+ contractor firms, thousands of colleagues and millions of retail consumers. Vyn® purposefully balances profit and the planet by saving field visits, upskilling people and making lives safer at work. Vyn® turns field videos, prompted before, during, and after work, into automated workflows, such as invoicing and work instructions. Its AI-driven insights help businesses improve pricing accuracy, speed up delivery, ensure safety, and maintain compliance. As a pioneer in Video Intelligence, Vyn has the largest expertly-curated short-video knowledge base, integrating advanced Generative AI models across video, vision, and speech. Vyn® is proud to partner with game changer clients, such as EDP, Total Energies, Cadent Gas, Scotia Gas, Suez, Northumbrian Water, Severn Trent, Openreach, Vodafone, and UK Power Networks. Recognised as a Gartner Cool Vendor 2023, Vyn holds US patents for Smart Data Capture and AI-driven insights. Vyn® SmartVideoNotes® and Vyntelligence are registered trademarks of humanLearning Ltd.
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