London, UK – 5 August 2025 – Vyntelligence (Vyn®), the market-leading Agentic Video Intelligence platform, today announces a major expansion of its partnership with Northumbrian Water (NWG), one of the UK’s largest holding companies for water supply, sewerage, and wastewater industries. The collaboration will scale across NWG’s North East Network operations, achieving total asset optimisation with video intelligence.
This comes at a time when the UK water industry prepares for its most fundamental regulatory period in decades. The AMP8 cycle, supported by Ofwat’s £104bn investment framework, presents the water sector with the challenge to push innovation across environmental standards, water supply security, asset resilience, and customer service, all while maintaining cost efficiency and regulatory compliance.
Success in this ambitious period hinges on addressing two key opportunities: people and data. The industry is facing workforce challenges from an aging population and skills shortages, plus fragmented data systems continue to force reactive rather than predictive asset management. Resolving these challenges can unlock millions in operational inefficiencies and optimise existing asset lifecycles.
By incorporating Vyntelligence into its workflows, NWG will be positioned to synergise people and data, pushing innovation across the AMP8 period.
“Vyntelligence are a valued partner who have helped us to transform the digital capabilities used daily by our field colleagues. Vyn assists our front-line teams to easily capture high-quality information in the field through their intelligent video workflow tool. Vyn’s embedded AI converts these video workflows into insights, and combined with data in our asset management systems, it creates a deeper understanding of our work and assets. Using video to capture to produce insights in this way has enabled field teams more time to focus on delivering the work for our customers, created opportunities for more innovative ways of working, and helped to ensure the safety of our colleagues. We are looking forward to continuing our successful partnership with Vyntelligence into AMP8 and expanding the use of the platform to support our ambitious asset investment programme.”
— Martin Jackson, CIO at Northumbrian Water Group
Vyntelligence replaces complex data interfaces with the most natural one: video. Field teams and customers document issues, asset maintenance needs and conditions through simple “show and tell” videos. These videos are processed using Agentic AI to extract actionable insights, trigger appropriate responses, and track resolution in near real-time.
Vyntelligence and NWG will work together to achieve total asset optimisation with a focus on predictive maintenance, enhanced safety protocols, and intelligent resource allocation. Together, they have already demonstrated transformative impact over the last five years, achieving multimillion-pound savings through faster customer issue resolution, reduced ODI penalties, and smarter asset lifecycle management.
“Our long-standing partnership with Northumbrian Water is a testament to the transformative impact of Video Intelligence in solving the critical people and data challenges facing the UK water industry. We are proud to stand shoulder-to-shoulder with innovators like NWG, enabling total asset optimisation, empowering frontline teams to drive smarter decisions, faster fixes, and superior outcomes for AMP8 and beyond.”
— Kapil Singhal, CEO at Vyntelligence
ENDS
For media inquires, please contact:
Northumbrian Water: [email protected]
Vyntelligence: [email protected]
About Vyntelligence
Vyntelligence (Vyn®) is the market-leading Agentic Video Intelligence Work Platform, designed for customers, contractors and colleagues. Vyn Simplifies and Speeds up work with short video data capture and Agentic Video Intelligence.
Top 90% of UK utilities, telecoms, and retail clients use Vyn®, creating trusted engagement by simplifying and speeding up work to optimise asset life cycles. Vyntelligence powers collaboration across multibillion dollar worth of assets. Vyn® harnesses insights from 200+ contractor firms, thousands of colleagues and millions of retail consumers. Vyn® purposefully balances profit and the planet by saving field visits, upskilling people and making lives safer at work.
Vyn® turns field videos, prompted before, during, and after work, into automated workflows, such as invoicing and work instructions. Its AI-driven insights help businesses improve pricing accuracy, speed up delivery, ensure safety, and maintain compliance. As a pioneer in Video Intelligence, Vyn has the largest expertly-curated short-video knowledge base, integrating advanced Generative AI models across video, vision, and speech.
Vyn® is proud to partner with game changer clients, such as EDP, Total Energies, Cadent Gas, Scotia Gas, Suez, Northumbrian Water, Currys, Severn Trent, Openreach, Vodafone, and UK Power Networks.
Recognised as a Gartner Cool Vendor 2023, Vyn holds US patents for Smart Data Capture and AI-driven insights. Vyn® SmartVideoNotes® and Vyntelligence are registered trademarks of humanLearning Ltd.
About Northumbrian Water
Northumbrian Water Limited supplies 2.7 million customers in the North East with both water and sewerage services, trading as Northumbrian Water.
In 2024, Northumbrian Water Group was named the world’s most ethical water company for the 13th time and received accreditation for the third time to the Good Business Charter. The company was also recognised as one the UK’s Best Workplaces (Super Large) by the Great Places to Work Institute for the fourth consecutive year and awarded Centre of Excellence in Wellbeing status.
Address: Abbey Road, Pity Me, Durham DH1 5FJ.
Telephone: 03333214841
Website: www.nwl.co.uk
Featured In:
- Kurrant News
- Building, Design & Construction Magazine
- Smart Energy International
- Industrial News
- NewsNow
