Connected Britain 2025 brought together the UK’s telecoms leaders at a pivotal moment for the industry. For years, the focus has been on rollout, from expanding mobile coverage to laying the physical foundations for a digital economy.
But this year, the conversation shifted: the next phase of telecom growth will not be defined by speed alone, but by experience.
The industry is moving from building networks to creating seamless, reliable, and user-friendly experiences — from the quality of a signal to the simplicity of paying a bill.
Two Major Moves for the UK’s Digital Backbone
We arrived at Connected Britain with two category-defining news that underscore our commitment to strengthening the nation’s digital future:
- Gigaclear became the first retail fibre provider to use Vyn® for customer connections, bringing faster, more reliable broadband to rural communities across the UK.
- Cornerstone leads as the first UK towerco to revolutionise tower site delivery with Vyn® for faster service activation, while improving efficiency and safety.
Both moves share a single, powerful goal: building a stronger digital backbone for the UK and ensuring every customer gets the seamless, reliable experience they deserve, no matter where they live or work.
Leading the Conversation on Stage
We took to the stage to prove we’re setting the agenda for the industry:
- The Future of Connectivity – We sat down with Jamie Flint, Director – Corporate Affairs & Wholesale at Gigaclear to dive into the practical strategies for bringing high-speed broadband to rural homes and businesses.
- Connected Retail – We joined Uber and London & Partners to unpack the urgent need for retail to meet the rapidly evolving digital demands in an increasingly connected, but competitive economy.
These sessions gave us the perfect platform to demonstrate our role as genuine partners shaping the future of connectivity.
Industry Insights: Reliability, Trust, and AI
One of the most insightful sessions came from BT, CityFibre, Ofcom, and Mobile UK, who tackled pressing questions about the future of mobile connectivity. Key takeaways were:
- Customer experience is the new battleground. Success will be measured by reliability, transparency, and trust, not just Mbps.
- Smarter infrastructure sharing will be critical to reach underserved areas faster and more cost-effectively.
- Operational excellence, driven by automation, IT transformation, and AI, will determine profitability and sustainable growth.
- Strategic partnerships and consolidation will reshape the market, unlocking the scale needed to invest in genuine innovation.
- Digital inclusion must remain a priority, ensuring no community or business is left behind in the UK’s digital economy.
As CityFibre powerfully reminded the audience, the stakes are simple:
“We need to talk about customer experience. It’s people who pay, and people expect to be connected better.”
Our Role from Networks to Experiences
Connected Britain 2025 showed us that the UK telecoms sector is entering a fundamentally new chapter. Speed still matters, but experience, trust, and adoption are what will define success from here.
Our role is to help operators make that transition: from building networks to building experiences. From competing on speed and price to competing on reliability, service, and innovation. From fragmented infrastructure to a more unified, customer-first market.
The industry is ready for that change. And we’re ready to lead the way. Are you in?
Book a call with us to learn how you can be part of the next wave in telecom innovation.
