LONDON, UK —  IMSERV last week announced a partnership with Vyntelligence (Vyn®), the category-pioneering Agentic Video Intelligence Work Platform, to improve the customer experience and safety compliance across its smart metering operations. 

The metering, data and energy intelligence supplier is integrating Agentic Video Intelligence from Vyntelligence to support field workers by equipping them with necessary information ahead of visits. 

Lack of information around access, unexpected site conditions and health and safety concerns result in wasted time, the need to book further visits and a knock-on effect with other customers having to wait longer. Using AI to analyse short videos from a site will give customers a more efficient service by reducing abort rates and supporting a move to a 100% compliance check rate.

Jo Cox, CEO of IMSERV, said: 

“IMSERV has always been focused on combining operational excellence with innovation. Becoming the world’s first smart metering provider to deploy the technology from Vyntelligence underlines our commitment to leading the market through technology, data and insight and ensuring our customers receive the best service.”

Vyntelligence empowers customers to record short video surveys of the site showing where the meter is located, any safety considerations, site access and even where the engineer can park. This is analysed by AI, providing precise details to the engineer. Any concerns can be raised before they arrive on site and they will be fully equipped with the right information to carry out the job with no unexpected problems.

Further video evidence captured during the visit, by an IMSERV engineer, can identify any health and safety concerns or compliance risks before the engineer completes the visit, providing another layer of assurance.

Jo Cox, CEO of IMSERV, also said: 

“We are continually investing in new technologies that improve the experience for our customers while enabling our colleagues to work more safely and efficiently. Our partnership with Vyntelligence represents a significant step forward in how we use data and intelligence to transform field operations.

“By harnessing Agentic Video Intelligence, we can gain far greater visibility of sites before and during visits, helping to reduce aborted appointments, improve first-time completion rates and deliver a better overall customer experience.

"As the energy sector continues to evolve, access to high-quality data and actionable intelligence is becoming increasingly important. This technology will provide our teams with richer insights into customer sites and assets, enabling smarter decision-making and supporting our ambition to be a leading provider of energy intelligence services.

"Safety remains our highest priority. The ability to capture and analyse rich site information in real time will help our engineers identify and mitigate risks more effectively, providing additional assurance for both our colleagues and customers.”

The partnership will enable IMSERV to transform every site interaction into valuable operational intelligence, helping to continuously improve customer outcomes, enhance safety and strengthen its position as a data-led energy services provider.

Field technician, Brain Lawton said: “It feels good to embrace some new technology and get ahead of our competitors. This will be another tool in the belt for winning contracts.” 

Kapil Singhal, co-founder and CEO of Vyntelligence, said: 

“We are excited to partner with IMSERV to deliver on our mission to bring asset intelligence, site intelligence, and work assurance within a single physical work AI platform. By mobilising the right intelligence at the right time, we are empowering field teams to work smarter, safer, and more efficiently.”

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About IMSERV

In a complex world, insight is key. For over 30 years IMSERV has been delivering critical energy data that keeps the lights on. As we move into a more sustainable future, we’re delivering innovative solutions that help energy suppliers and businesses across the UK to solve their complex energy challenges – driving efficiency, providing insight and ensuring they can deliver on their objectives.

For more information, visit www.imserv.com.

About Vyntelligence

Vyntelligence (Vyn®) is the category-pioneering Agentic Video Intelligence Work Platform designed for customers, contractors, and colleagues. Vyn® simplifies and speeds up work with short video data capture and Agentic Video Intelligence. Trusted by 90% of top UK utilities, as well as telecommunications and retail clients, Vyn® powers insightful collaboration across multibillion-dollar worth of assets, harnessing insights from 200+ contractor firms, thousands of colleagues, and millions of retail consumers. 

As a pioneer in Agentic Video Intelligence, Vyn® has the largest expertly-curated short-video knowledge base, integrating advanced Generative AI models across video, vision, and speech. Vyn® AI uses contextual video to convert unstructured field work into structured, actionable data. This allows organisations to benefit from more accurate quotes, shorter order-to-delivery times, and enhanced worker safety and compliance reporting. The resulting audiovisual data seamlessly nourishes back-office systems and supervisory dashboards, driving end-to-end process automation. 

Recognised as a Gartner Cool Vendor 2023, Vyn® holds US patents for Smart Data Capture and AI-driven insights. Vyn® SmartVideoNotes® and Vyntelligence are registered trademarks of humanLearning Ltd. For more information, visit www.vyntelligence.com.

Media Contacts:

Isha Jain at isha@vyntelligence.com