Our Co-founder and CEO, Kapil Singhal, recently joined Gerardo Pelayo, VP, Research and Advisory at Service Council, on the inService™ Podcast to discuss what’s next for field service in an era of data fatigue, pressures to transform infrastructure and abundance of unstructured data.
The shocking discovery
Service leaders are investing millions in data systems and digital tools to empower field teams. Yet Service Council’s latest research reveals field service engineers are 7x more likely to report having “too much” data rather than “not enough.”
Service Council’s 2024 Voice of the Field Service Engineer research paints a stark picture:
- 83% of technicians agree that the knowledge required to service products is changing and greater technology knowledge is now required
- 77% report that both management and customer expectations are higher than when they started in the profession
- Despite technological advances, less than half (48%) feel that data entry has become less time-consuming.
This creates an impossible challenge for service leaders: “How do you modernise operations without overwhelming the people doing the work?”
The “show and tell” revolution
Rather than adding another layer of technology, Vyntelligence’s Agentic Video Intelligence takes a simpler approach: replacing legacy forms and fragmented workflows with intuitive “show and tell” communication.
This video AI-first approach transforms three critical moments in every field job:
- Describe the job: Quick walkthrough video showing the issue and repair plan
- Monitor progress: Real-time updates with agentic AI that keep teams informed without breaking workflow
- Deliver proof: Before-and-after video showing customers exactly what was accomplished
The bottom line
When work complexity increases, management tools should get simpler, not more complicated. The companies winning in field service aren’t those with the most sophisticated analytics, they’re the ones making it easiest for frontline teams to capture, share, and act on information.
Want to hear the full discussion?
🎧 Listen to the full discussion on the inService™ Podcast:
Curious how video intelligence could work for your field operations? Get in touch to explore what’s possible.
