25 September 2018
Field Service Lightning is the Salesforce app designed to improve first-visit resolution for mobile workforces. Launched in 2016, it is now the fastest growing new product in the company’s history.
vyn (SmartVideoNotes) for Service is the pioneering productivity platform for accelerating richer data into field service workflows. Designed for mobile, vyn for Service simplifies intelligent data capture, improves quality control and increases process compliance.
Quality control is a key driver for companies with a field engineering workforce. Knowing the what, why and how of a customer visit is critical. Why do repeat visits happen? How can process compliance be improved? What are the skills and tools needed for any given service appointment?
Field engineers can now benefit from the simplicity of vyn structured video making it easy to show an installation plan, health & safety hazard checklist or repair job in a rich 3-dimensional form. Video transcription and vyn patented algorithms enable smarter insights for the enterprise.
Kapil Singhal, Co-creator & CEO | vyn said:
“The simplicity of vyn for Service means there is time-stamped video evidence of any job completed, increasing transparency between customers, engineers and managers – and providing an irrefutable piece of compliance for the future.
We combine human intelligence from the engineer and artificial intelligence to augment insight and predictive outcomes. vyn has the potential to become the Eyes of the Enterprise, with early visibility and rich fidelity data”.
vyn transforms data capture. vyn for Service combines industry-leading technologies with human, visual and verbal data. Using state-of-the-art artificial intelligence, machine learning and intent spotting algorithms, vyn for Service provides smart recommendations, rich metadata, and keywords for powerful analytics – all underpinned with enterprise-grade security.
‘vyn for Service’ integrates with Field Service Lightning. ‘vyn for Sales’ integrates with Salesforce Sales Cloud.