Dwr Cymru Welsh Water, one of the flagship companies in Wales, selects Vyntelligence to provide an upgraded Customer Experience

Dwr Cymru Welsh Water

Vyntelligence has been chosen to support ‘Project Cartref’, Welsh Water’s flagship programme, to help target Customer side leakage. It will identify and work to repair common plumbing loss, identify, promote and install water efficiency opportunities and conduct basic regulation checks via internal surveys of private plumbing systems.

By partnering with Vyntelligence, Welsh Water customers engaged in the Cartref programme will be able to use their mobile device to video and register an internal problem such as a leak. It’s easy to use, simply talk about the issue as you video and send through the Vyn SmartVideoNotes technology without downloading another app.

Vyntelligence will also be used by Welsh Water’s Water Regulation team. The Water Regulation team conducts c.5000 regulatory inspections annually to protect public health. Vyntelligence will be used to receive video evidence, from customers of work completed for new customer connections. This enables remote auditing, quality assurance and safety compliance.

Vyntelligence’s patented technologies and smart categorisation of these data streams will automatically alert and recommend next best actions for the supervisory and remote expert teams to ‘close the loop’ faster, saving carbon miles and improving customer experience.

Kapil Singhal, CEO & Co-founder Vyntelligence said: ‘Vyntelligence is delighted to support such a customer-focused, not-for-profit utility as Welsh Water, which is committed to net zero carbon emissions by 2040. By investing in digital self-service tools from Vyn, field staff and our customer engaged in the Cartref program can more efficiently create a single picture of works, enhancing trust across all stakeholders.

About Vyntelligence
Vyntelligence's simple-to-deploy, award-winning smart video AI and digital work assurance platform empowers frontline workers and customers to capture short video data using their mobile thus enabling remote experts and control tower personnel to make early decisions based on AI-powered recommendations on the next actions insights from the pioneering SmartVideoNotes technology.

The patented AI-driven technology is delivering remote work assurance for leading global businesses in the Green energy, construction, telecoms, utilities and manufacturing industries. Vyntelligence helps clients realise 10x ROI by rapidly improving first-time-right metrics, saving field visits and delivering an improved customer experience in addition to deploying new and differentiated solutions.

Headquartered in London, Vyntelligence is leading sustainable innovation for global businesses in the water, energy and telecom industries such as NWL, Engie, EDP and Openreach. Vyn has been granted US patents for Smart Data Capture, Ranking and Delivery of Insights. Vyn and Vyntelligence are registered trademarks of humanLearning Ltd.

About Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is a not-for-profit company which supplies drinking water and wastewater services to most of Wales and Herefordshire. In total, it serves around 1.4 million households and businesses and around three million people - and supplies nearly 830 million litres of drinking water per day.

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