Digitalising at speed for quality and
productivity in Energy Services
Smart video-enabled knowledge base to enable digital upskilling, remote supervision and asset intelligence for a global energy services provider
The Challenge
Smart video-enabled knowledge base to enable digital upskilling, remote supervision and asset intelligence for a global energy services provider. Limited visibility of interventions in the field by 3rd
party service providers & lack of timely information on failure reasons resulted in higher costs. Our client, a global electric utilities company, sought to improve service quality and customer experience for their energy services division. Their aim was to build a digital, searchable knowledge base to enable a “right first time” culture and improve the quality of interventions.
The Solution
A smart digital platform for better visibility and continuous improvement. Vyntelligence simplified & digitised the Diagnostic and Job Completion reports by re-imagining data capture & flow for faster actions.
A rich multimodal guided mobile-first data capture with secure access & offline capability
Two-way collaboration with image annotations for easy contextual troubleshooting
AI-enabled alerts linked to dynamic safety scores shared with the right supervisory teams
Real-time dashboards to track and remotely audit jobs in the field to prescribed safety standards
The Outcome
Data-driven intelligence & faster, high-quality, searchable knowledge base of field interventions
“Vyntelligence has delivered 5x ROI and NPS is up 20% in the first 8 months. By continuing to harness the power of digital video evidence and Vyn’s AI-enabled prioritisation for our operational teams, we expect to double that ROI in year
Pedro Ribeiro, Director, EDP Comercial
Reduced field service costs
Visual evidence on customer issues has created systemic improvement opportunity for avoiding unnecessary visits in over a third of the cases.
Improved customer experience
With better first-time right behaviour and data-driven intelligence of customer issues, the field teams were able to ‘close the loop’ with better evidence.
Empower Your Workforce with Digital Eyes and Ears
