Enel Green Power and Shell Enable Remote Capabilities in Field Service with Vyn SmartVideoNotes


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In the seventh edition of Vynners’ Community Masterclass, we were joined by Star Vynners Mercedes Olster and Steve Baird to share their insights on building remote capabilities in field service with SmartVideoNotes.

As an Operations & Strategy Specialist at Enel Green Power, Mercedes Olster focuses on implementing strategic initiatives. She enjoys being a force of change and practises environmental sustainability not only at work but also at home with an energy-efficient, net zero home.

With an aim to enable remote supervision, digital upskilling and asset intelligence across sites, Enel Green Power chose Vyntelligence to digitise and automate inspections. “Vyn allows us to track our quality across our portfolio, both globally and locally. As we grow and scale, we need to work towards standardisation and have support in place for our site teams – Vyn has really helped us with this'', said Mercedes.

The team found the technology very easy to use, “Vyn is the first tool that’s been implemented that is easy to sign onto and understand especially for people who are not used to working with technology. It’s been a great addition to our team”, she added.

The team also found that AI-powered video gave them more insight and better visibility into all field work, “video gives you the context for what you’re looking at…the AI technology that Vyn has allows you to start looking at what your recurring issues are and how you can fix them…it’s efficiency, it’s what every business is looking for” said Mercedes.

Mercedes’s top tips were: 

  • Start small and get a few key people involved early on
  • Define what you’re looking to accomplish before you move to a larger scale
  • Change is going to be hard. You’ll need to make people understand the ‘why’ so they can believe what you believe and embark upon a journey of change with you

Steve Baird, Digital Innovation Manager at Shell focuses on how to best solve business problems and adopt new technologies to address pain points.

Shell partnered with Vyntelligence to build a remote inspection capability for their vehicle checks and create a safer environment for their drivers. “We wanted to have an integrated system whereby we were encouraging drivers to do an audio commentary while doing the vehicle check, use the results to create a dashboard on commonly recurring faults and test the AI so it could see errors or failures that the driver didn't see themselves”, said Steve. “With Vyn we were able to identify faults as part of the POC. Vyn picked up safety issues and helped us stop vehicles from going out on the road, avoiding potential incidents” he added. 

Steve’s top tips were: 

  • Adopt an open minded approach to innovation, don’t jump to conclusions too early, focus on the issue at hand and be prepared to fail. As long as you learn and develop from your mistakes, you can consider every project as being a success.
  • Make sure you have stakeholder alignment before setting out on your journey, these could be advocates, supporters or implementors. They need to understand and believe in what you are doing, otherwise it will likely fail.
  • Advertise your successes, make sure your wider team / business knows about it. Why work on a project or POC that adds value to your organisation without marketing the benefits? Use this as a lever towards future projects.
  • Enjoy it, remember what you are doing is often groundbreaking stuff, few people have the opportunity to test and fail / test and succeed. Having this remit is both satisfying and game changing and equally something worth celebrating.

At Vyntelligence, we’re inspired to see the innovative ways our Star Vynners implement and make the most of our technology. Drop us a note at hello@vyntelligence.com to share your experience – we would love to hear from you at our next event!

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